Job Summary

Embed the Technology Resilience & Service Continuity strategies & associated processes, routines & practices across the organisation. Achieve this through proactive business partnering, resilience & service continuity risk assessment, performance monitoring, resilience & service continuity metrics management and associated resilience & DR planning & capability (alignment of people, process and systems) building.

Job Description

Resilience, Service Continuity

• Consolidate & deeply understand an end to end view of applications & IT Assets, Infrastructure & Architecture and all of the integrated elements (physical & virtual) that could impact service availability for a defined business area / portfolio
• Participate in & positively contribute to the design of Group Resilience & DR / Service Continuity frameworks, tools & processes
• Implement processes & routines (assessments & reviews, reporting, testing, audits, technology / stakeholder forums, regulatory reviews, communications, document & knowledge management etc.) for the effective & proactive management of Resilience & Service continuity in defined business area / portfolios
• Leverage the organisation resilience framework & implement regular, proactive reviews & assessments of business area / portfolio resilience & service continuity risks and opportunities
• Analyse resilience and service continuity risk assessments and translate assessment data into relevant, reliable business insights to enable commercial decision making & influence broader technology product & service direction
• Leverage design thinking skills to work collaboratively with the Service Delivery & Technology product & service teams to create customised resilience & DR / Service Continuity plans for the business
• Work collaboratively across the value chain to align all Technology Teams (CTO, CSO, CIO’s etc.), External Providers and other identified stakeholders on service continuity & related disaster recovery plans, processes & practices
• Proactively partner the business, Operational Readiness & Service Delivery teams to successfully implement Resilience & DR / Service Continuity plans
• Leverage expertise in both waterfall & Agile ways of work to successfully plan, execute & measure Resilience / DR / Service Continuity plan implementation
• Develop & implement business area / portfolio specific backup recovery systems and processes aligned to the regulatory requirements & service continuity requirements
• Implement service continuity testing across the business area / portfolio
• Lead the service continuity & recovery process & enable recovery systems during events
• Ensure service continuity and transition to recovery systems within minimum standards & aligned to regulatory requirements for all our products & services
• Work across Tribes & Squads to ensure service continuity & recovery requirements are embedded in all technology product & service solutions
• Work across Tribes & Squads to define & document continuity plans & standards for new services & consistently update existing plans as required
• Design & implement communication routines, knowledge management & document management approaches for all Service Continuity plans
• Work across the value chain to clearly define & communicate roles & accountabilities for Service Continuity processes
• Participate as an active member & subject matter expert in event management processes to enable quick & effective problem resolution
• Participate & positively contribute to architecture & change forums translate decisions make into DR / Service Continuity Plans & proactively assess resilience implications
• Consolidate & analyse event & testing related information & insights to continuously evolve the Resilience, Recovery & Service Continuity Plans for the business area / portfolio
• Develop & implement Resilience & Service Continuity Communication plans & routines across the portfolio
• Stay ahead of the curve on Resilience & Service continuity approaches and practices globally
• Continuously maintain &/ or improve industry and regulatory expertise and insights in order to provide clear direction for Service Continuity & Resilience across the portfolio
• Report effective MI & Data Analytics to support the ongoing improvement of Resilience & Service continuity across the portfolio (the goal is PREVENTION!)
• Through all accountabilities, drive a ïresilience vs. recovery’ mindset within the organisation with tangible shifts in Resilience, Service Continuity metrics

Accountability: People

• Set & Cascade Technology Resilience strategic direction across the portfolio
• Develop & or contribute to the development of Resilience & Service Continuity capability building processes & tools
• Facilitate, Service Continuity & Resilience awareness & capability building across the business area or portfolio
• Leverage coaching expertise in all activity to drive a resilience vs. recovery culture across the portfolio

Finance, Governance & Risk

• Plan, lead, implement and or support various risk processes e.g. internal / external audits, post event regulatory inputs / reporting etc.
• Implement all Service Continuity & Resilience Standards & Frameworks across the portfolio
• Ensure portfolio regulatory compliance as a result of all resilience, DR, problem management approaches & their implementation (internally & externally (vendor-led))
• Carry the ïone stop shop’ accountability for all risk associated with resilience team decision making in the portfolio
• Ensure Resilience /Service Continuity & Problem Management services & monitoring strategies are aligned to governance, risk & regulatory requirements (e.g. SARB, FSB etc.)
• Meet & or exceed (preferable) all SLA & OLA obligations

Education

• Bachelor’s Degree: Information Technology

Closing Date: 22nd, July 2022