Learning and Development Administrator needed at The Payments Association of South Africa

Responsibilities

• Understand programme architecture and how various modules, learning outcomes, and delivery components align to meet the overall programme objectives.
• Co-create and manage programme calendars.
• Develop project plans for all projects, update plans, distribute action items and follow up, and ensure version control.
• Develop and manage the project plans, repository, and sharing of access with internal and external stakeholders for all programmes that need to be managed.
• Scheduling recurring and ad-hoc meetings for all programmes.
• Co-create and support orientation, SME sessions, and faculty sessions.
• Help to drive project outcomes and deadlines through project plans, action items, and follow-ups.
• Track all data and stats for programmes and students.
• Coordinates and collaborates solutions for challenges.
• Manages the Academy inbox with Learning and Development Specialist
• Solves for or escalates technical and content queries.
• Assists with planning, implementation and management of new learning projects, which may include for example new PASA learning platforms.
• Understands and applies procurement policies by managing invoice processing through requisitions, ensuring timely payment of faculty.
• Works with the registration system and processes registrations.
• Tracks progress of registrations against targets and engages with the manager around the marketing of programmes.
• Support faculty and students.
• Demonstrates an understanding of and adherence to assessment rules and processes as outlined in the programme rulebook.
• Manages multiple stakeholders’ needs, priorities and expectations through strong communication and interpersonal skills.
• Collaborates with multiple stakeholders to understand Compliance, Risk and Governance and Finance policies as they apply to our systems and processes.
• Processes marking sheets and statements of results, manages and updates the student database for certification and graduation purposes.
• Work with the Manager to create programme reports for each intake that contribute to the scorecard and PASA report.
• Ad-hoc admin related to all projects in the Industry Learning team.

Key attributes

Education and experience

• A bachelor’s degree in education, Human Resources, Business Administration, or a related field.
• ETDP, Learning & Development certifications.
• 5+ years of experience as a learning or faculty administrator.
• Relevant project coordination experience will be advantageous.
• Experience in student LMS or Student Information Systems.
• Any additional qualifications relevant to the role, such as training or development courses.