Purpose of Position:

• A Leasing Manager is responsible for managing the day-to-day operations of leasing. They monitor leasing and renewal progress, negotiate terms and complete agreements.

 DESIRED QUALIFICATIONS

• Matric (grade 12)
• Bachelor’s degree in business administration or equivalent
• Certified in Laws of leasing and letting
• Certificate in Property Management, Hospitality or Administration in the related field
• Proficient in Ms Excel, Ms Word, MS Outlook & PowerPoint
• Familiar with Computerized Management Systems

 KEY PERFORMANCE AREAS – LEASE MANAGEMENT

• Leasing managers need to have excellent communication and customer service skills. They should also have strong organizational and time management skills and be able to multitask and prioritize effectively.
• should be able to write, interpret, and assess lease agreements
• Knowledge of property management software and record-keeping systems,
• Coordinate with social services or counselling teams if residents need additional support,
• Provide information about local events, amenities, and services available to residents,
• Manage contracts and service agreements with external parties,
• Conduct regular inspections of rooms and communal areas to ensure adherence to safety standards,
• Assist in preparing and managing the accommodation budget, including tracking expenses and revenues.
• Conduct background checks and screening of all new tenants

 DUTIES/RESPONSIBILITIES PER KPA- DOCUMENT CONTROL

• Monitor relocations
• Draft applicable Lease agreements
• Monitor compliance in utilities (Water & Lights)
• Follow up, expedite and close outstanding accounts
• Monthly Reports
• Termination Reports
• Lease Reports
• Draft Pre-eviction Reports and administer legal process
• Engage with legal as when required
• Update report and ongoing liaison with attorneys regarding new cases and/or collections
• Verify and follow-up on requisitions and order numbers for payment
• Verify balances in liaison with benefits department to eliminate double benefits
• Draft letters for breaching general housing policies, standards and procedures

KEY PERFORMANCE AREAS UTILITIES (WATER & LIGHTS)

• Generate bi-monthly utility billing, adjustments, and monitoring utility billing for accuracy, deficiencies and any irregularities observed, investigating questionable utility billing
• Customer service by phone, email and addressing counter inquiries in person. Respond to and investigate tenant concerns.
• Meter investigations conducted daily based upon analysis provided by meter software; Meter Insight (orphan, stale, unknown radio, no read available, almost stale etc. Investigations into Meter alarms:  Continuous flow, high flow, meter communications failures and reverse flow.  
• Coordinate and complete requests from lawyers and property owners for final meter reading for house closings
• Working with involved parties, researching, and creating new policies and procedures that assist with smoother operations for Utilities.
• Assist Finance department with other duties as assigned.
• Ability to multi-task, cope with interruptions and work under pressure to meet deadlines.
• Sound knowledge of municipal administration with specific knowledge of municipal water system administration
• Excellent administrative, interpersonal, organizational, time management and employee relations skills.

DUTIES/RESPONSIBILITIES PER KPA- DOCUMENT CONTROL

• Retrieve host consumption data to analyse electricity and water consumption patterns
• Identify inefficiencies and improve accounts compliance with agreed payment terms and conditions
• Collect and expedite all outstanding accounts
• Switch off power and electricity supplies for accounts in arrears (+90Days)
• Implement strategies to optimize usage and reducing costs
• Track Utility Usage and Revenue
• Monitor Accounts (terminations and Extensions)
• Track and expedite vendor invoices E.g. Water, Electricity, furniture removals, Black Catalyst etc,,,)
• Compile and submit monthly water and electricity reports to senior management for comment, reviews and approvals
• Linking municipality accounts to leased housing assets
• Audit, Review and compare ULTRA-ELEC utility reports for any severe discrepancies