Description
OVERALL, PURPOSE OF THE JOB

• To facilitate the process of issuing and re-issuing of all aviation personnel licenses in accordance with the South African Civil Aviation Regulations.

Operational Management

• Receive and verify licenses for compliance with the issue and re-issue terms according to SACAR’s and CATS, as prescribed.
• Ensure that all applications are processed, verified for correctness, and dispatched timeously

Customer Interface

• Project and maintain a professional and positive image when dealing with client
• Promptly deal with telephonic, post, and courier applications by contacting clients on receipt of documents and telephone inquiries as per published SLA’s.

Document Handling

• Ensure that a document tracking process is in place and monitored by the responsible officers.
• Ensure that all received documents and verified for correctness, with checklist attached.
• Ensure that all received documents are invoiced and issued and directed to the client as prescribed in our procedures.

Financial Processing

• Verify that clients are invoiced and have paid the prescribed fee in terms of Part 187.

Training of Entry level Licensing Officers

• Rain entry-level Licensing Officers to enable them to perform all aspects required in terms of their key performance areas.

Review and Amendment of Material

• Ensure timeous administration and maintenance of the ISO system and amendment of forms to correspond with ISO requirements.

Requirements

Qualification Required

Minimum Requirements

• Grade 12 plus Certificate in Administration or relevant equivalent qualification

 Ideal

• National Diploma in Administration or equivalent NQF level 6 qualification

Experience

• 2 Years – Administration experience OR
• 2 Years – Aviation Licensing experience