Job Description

• The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.

Provide Counselling Services

• Provide counselling, coaching and guidance related to the unique challenges faced by the client
• Schedule follow up counselling appointments with the client in order to provide continued counselling and support
•  Manage longer term telephonic counselling cases referred by the inbound EAP team

Provide Group Interventions

• Have the ability to refer the client to other support structures with the aim of holistic support

       Administration management

• Log case notes on all interactions with clients on the applicable systems
• Accurate and proficient administration

Quality management and improvement

• Ensure all quality measures and feedback are adhered to
• Telephonic quality measures are met and continuously improve interactions and processes

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

• Minimum of 5 years Employee Assistance Programmes experience
• Minimum 5 years counselling experience

PREFERRED

• Telephonic counselling experience

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Qualified social worker, psychologist or registered counsellor
• Registered with the relevant professional body

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Good data entry and typing skills
• Knowledge of administration skills and processes

PREFERRED

• Some experience in a call centre or customer service environment