Responsibilities:

Client Relationship Management

• Build, and maintain, strong Client relationships
• Understand client advertising objectives and requirements
• Effectively communicate with clients, providing regular updates and addressing their needs

Briefing and Project Management

• Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department
• Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently
• Review creative deliverables to ensure alignment with client expectations and brand guidelines
•  Support DTP management by drafting effective and timely job briefs and amendments
• Monitor and follow up on all outstanding briefs and debriefs from clients
• Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the  handover of approved artwork

Communication and Collaboration

• Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning
• Timeously communicate project status updates to clients and internal stakeholders
•  Foster a positive, inclusive and collaborative work environment
•   Participation and assistance within all necessary Status Meetings, general team meetings and handover meetings
•   Scheduling and arranging team meetings with all relevant parties, including the Head of DTP
•   Ensure you, as well as the team, are well prepared for all client meetings
•   Act as supporting point of contact for Clients in the absence of other team members 

Attention to Detail

• Ensure accuracy and consistency across all output deliverables
•  Pay close attention to details, such as deadlines and client specifications
• Proofread and edit all materials before sending to clients

Problem-Solving and Adaptability

• Identify and resolve issues that may arise during campaign execution
• Quickly escalate issues being managed, or those requiring senior intervention
• Be adaptable and able to adjust to changing priorities and challenges

Additional Responsibilities Include

•  Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood
• Provide regular updates to clients and internal stakeholders on the progress of campaigns
• Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls
• Ensure all DTP work is accurate and delivered within specified deadlines
• Oversee the DTP process to ensure the final product meets the client’s brief and is delivered on time

Requirements

Qualifications

• Diploma or degree in marketing, advertising, or a related field

Experience

• 2-3 years’ experience in a similar client service position within advertising or a similar industry