Job title : Lobby Host- Jefferys Bay
Job Location : Eastern Cape,
Deadline : October 20, 2024
Quick Recommended Links
Key Responsibilities:
- Elevate the customer journey in FOH (Front of House) through authentic connections and Feel-Good brand experiences at all customer touchpoints: Welcome, Ordering, and Dine-In.
- Assist customers with kiosk orders and future eCommerce strategies, upselling menu items, recommending new promotions, and referencing the Add Hope system.
- Maintain Feel-Good connections in FOH between service delivery providers, drivers, and CSTMs (Customer Service Team Members).
- Manage the flow of customers and resolve potential bottlenecks.
- Observe and act on customer needs throughout their dining experience to enhance service levels, such as refilling drinks while seating customers.
- Protect assets and guests by adhering to sanitation, health and safety regulations, and brand standards.
- Follow YUM’s culture principles.
Requirements:
- Matric certificate.
- Customer service certificate.
- 6-12 months KFC tenure.
- English proficiency.
- Ability to communicate clearly, concisely, and in a friendly manner.
- Commitment to hospitality and guest experience.
- Excellent guest management skills.
- Technically capable of managing the kiosk.
- High and positive energy.
- Professionalism.
- Ability to multi-task.
- Team-oriented.
- High attention to detail.
- Well-groomed.
- Ability to stand/walk and stay focused and alert for extended periods.
- Tactful in confrontational situations.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Customer Service jobs
Apply for job
Related Jobs
Email Me Jobs Like These
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Showing 1–10 of 12 jobs