KEY ACCOUNTABILITY:

DELIVERY IN FULL, ON TIME & IN SPEC (DIFOTIS)

• Manage the timely and accurate processing of retail & wholesale orders, ensuring they are picked, packed, and delivered as per SLA and flag 3PL non-conformance
• Manage queries and requests for support from Brand Teams related to deliveries, collaborating with 3PL to resolve issues promptly
• Work closely with Brand Teams to understand customer expectations and deliver a service that meets or exceeds expectations, including Root cause analysis, corrective action and continuous improvement processes

CUSTOMER LEAD TIME & ORDER FULFILMENT  

• Monitor the Customer Leadtime, ensuring alignment with agreed service levels
• Work with internal Teams and 3PL to ensure inventory availability for both retail and wholesale channels
• Collaborate with warehouse and Transport teams to streamline picking, packing and shipping processes

PROCESS OPTIMISATION & REPORTING

• Develop and maintain KPIs for logistics performance, including OTIF, Leadtime adherence and delivery accuracy
• Analyse order fulfilment data to identify trends and areas for improvement and delivery performance
• Work closely with cross-functional teams to align on logistics strategies
• Provide weekly and monthly reports on supply chain efficiency, RCA findings and corrective action progress

CARRIER & DELIVERY MANAGEMENT

• Monitor and optimise customer lead times, ensuring alignment with agreed service levels
• Conduct regular performance reviews
• Implement escalation protocols for delivery failures, missed lead times or damaged shipments
• Manage exception reporting, analysing trends, and providing actionable insights to improve service delivery
• Track order flow from placement to delivery, identifying and resolving bottlenecks proactively.
• Ensure real-time visibility of lead times through dashboards and reporting tools
• Implement contingency plans to mitigate delays and disruptions during peak sales periods
• Work with 3PL providers and carriers to resolve issues and escalate where necessary
• Ensure all Wholesale shipments requiring bookings are delivered timeously to Customers and flag any risks
• Ensuring Reporting visibility for all Wholesale channels in terms of Revenue recognition

TECHNICAL AND FUNCTIONAL COMPETENCIES

• Supply Chain Management: Knowledge of end-to-end logistics, from procurement to distribution.
• Inventory Management: Expertise in stock control, stock rotation, and reconciling inventory.
• Warehouse Management: Efficient handling of warehouse operations and layout optimization.
• Transportation Management: Skilled in planning, routing, and managing transportation.
• Data Analysis & Reporting: Analysing logistics data to optimize operations.
• ERP & Logistics Software: Proficient in ERP, WMS, and logistics software for tracking and reporting.
• Demand Planning: Forecasting and aligning stock with customer demand.
• Cost Management: Managing logistics costs and ensuring efficiency.
• Risk Management: Identifying and mitigating supply chain risks.
• Compliance & Regulations: Knowledge of legal and regulatory requirements in shipping.
• Quality Control: Ensuring quality and minimizing damage during logistics operations.
• CRM: Managing customer relationships to ensure satisfaction.
• Project Management: Leading logistics-related projects effectively.
• Sustainability: Implementing eco-friendly practices in logistics operations
• Contract Negotiation: Negotiating favourable terms with suppliers and service providers

COMPANY VALUES

• Communication
• Response & Resolution Times
• Team Player
• Transparency & Visibility
• Integrity & Accountability

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands
• Gym & Showers
• Personal Trainer
• Yoga
• Pension Fund
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Healthy Lunch subsidy
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.