Loyalty Operations Administrator Job at KAL Group

The Role

• As Loyalty Operations Administrator, you will run the day-to-day operations of Agrimark's loyalty programme, for both our Farmer and Retail walk-in customers.
• You will be the operational engine behind the programme — keeping accrual, redemption and tier movement running accurately, resolving member queries, and supporting campaigns delivered in partnership with our loyalty agency

Main Responsibilities

• Administer day-to-day operations of Platform, including accrual, redemption, tier movement and reward fulfilment.
• Monitor loyalty platform performance and data accuracy, escalating system issues to the agency partner and CRM System Administrator.
• Manage member queries and escalations relating to points, tiers, rewards and account access.
• Support the design and execution of loyalty campaigns, promotions and the prize ladder in partnership with Marketing and the appointed agency.
• Track and report on core loyalty KPIs — enrolment, active engagement, redemption rates and tier movement — across Farmer and Retail constituencies.
• Maintain loyalty programme documentation and terms and conditions and ensure ongoing POPIA compliance in member data handling in line with Legal's guidance.
• Support the loyalty pilot and subsequent full network rollout, working closely with the Customer Growth Delivery & Enablement Manager.

Minimum Requirements

• Relevant diploma or degree (Commerce, Marketing or related); matric plus strong relevant experience will be considered.
• 2–4 years in loyalty, CRM or customer operations administration.
• Strong attention to detail and comfort working with data and reporting.
• Customer service orientation and query resolution experience.
• Advantageous: experience with loyalty platforms, retail or agri-retail environments.