Responsibilities: 

• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication;
• Responsible for accurate and real-time back reporting of work performed;
• Maintain excellent relationships with the customers, the contact person, and end-users on site;
• Manage the site environment during service operations;
• Identification of site risks, and timely communication of any such occurrences;
• Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them;
• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders;
• Submit timesheets based on the execution.

Skills & Experience:

One or more of the following qualifications:

• Red seal trade test certificate lift mechanic;
• Completed NQF level 4 certification with apprenticeship program (minimum 4 years);
• Completed Electrical/Mechanical Engineer Diploma/Degree with completion of at least 12 months shadowing a competent lift mechanic;
• Completed NQF level 5 certification with completion of at least 12 months shadowing a competent lift mechanic;
• Good communication skills with basic IT skills.