What you’ll do

Want to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Johannesburg and work in a post-sales environment, supporting customers, optimizing the Mimecast experience and handling technical challenges quickly and appropriately.

We need to be there for our customers 24/7, so you’ll work to a rota and spend time building long-lasting relationships. Day to day, you’ll analyse events and identify security threats and scams using Mimecast and third party tools; provide customers with regularly scheduled reports; handle cases and take phone calls when needed; help customers out with Mimecast products when they your assistance; and provide support to anyone who needs it – whether that’s customers, partners, resellers or internal staff.

What you’ll bring

• Experience managing customer-facing implementations of 3rd party SaaS and IT services
• Experience with Microsoft, Google Apps or other email platforms
• A good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
• Experience with Microsoft Exchange and Active Directory or other email platforms
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner
• Experience of working with globally diverse customers
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
• Knowledge of email authentication techniques as SPF, DKIM and DMARC
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems