Managed Service Quote Operations Associate needed at CDW

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Job title : Managed Service Quote Operations Associate

Job Location : Western Cape, Cape Town

Deadline : November 02, 2024

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Key responsibilities

  • Quote generation for Managed Services contracts, as per the small orders definition
  • Production of new, renewal and change request Managed Services contracts, as per the small orders definition
  • Liaising with suppliers, vendors and 3rd parties, including the use of portals, tools and a standardised price book
  • Collaboration with Sales Operations for processing of Managed Services contracts, as per the small orders definition
  • Liaise with purchasing and contract management teams for ordering of any 3rd party services
  • On-going administration of existing contracts within the small orders definition
  • Liaising with internal departments to confirm vital contract information
  • Use of internal tools for account management and order processing (Microsoft Navision, CRM, Great Plains)
  • Individual pipeline and forecast management for small orders
  • Processing auto-renewals where applicable, no greater than £10k total contract revenue
  • Any additional activity as directed by management

Qualifications, Skills & Experience

  • 1+ years of experience in quotation administration, admin, client management, vendor management, reseller management or related role.
  • Quotation management: Strong understanding of Quotation Management, Quotation Renewals, Quotation Cancellations, Building New Quotes and Amendments.
  • Stakeholder Management: Experience in building relationships and engaging with multiple internal business units and support functions, supporting vendors and valued resellers or suppliers.
  • Technical skills: Proficient in using CRM systems, ERP solutions, Microsoft office and reporting tools.
  • Quotation Processing: Preparing accurate quotes in a timely manner for pricing and builds estimates for listings by gathering information and analyzing material and job costing. Possessing strong numerical skills, analytical mindset and attention to detail.
  • Quality control: Experience in quality control or compliance checking for: quote requests, addition or removal of lines from existing quotes, cancellation of quotes and renewal of existing quotes. Working within a system-based work queue to identify tasks and objectives ready for review.

How to Apply for this Offer

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