Manager, Account Management needed at Mastercard

Role

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed

All About You

• Manage the overall MasterCard / Customer relationships with financial institutions as stated above (“the Customer”), taking responsibility for Understanding the business drivers and payment priorities for the Customer
• Preparing and executing against an Account Plan, that focuses on initiatives that will drive mutual growth for both organisations 
• Developing a Contact Management plan, to ensure active & relevant communication with executives from the Customer, as part of MasterCard’s overall Customer Relationship Management strategy
• Identifying and developing new business opportunities, which could include new products and/or new technology
• Actively engage and coordinate efforts with other Customer-facing MasterCard resources including Product Sales Specialists, Customer Marketing Specialists, MasterCard Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resources
• Provide oversight for project plans developed by MasterCard in association with Customers.