Purpose of the Job: 

• Reporting to the Senior Manager: Business Analytics and Continuous Improvement, the successful incumbent is responsible for providing strategic business analysis services to the organisation. This includes working closely with different business units to gain in-depth understanding of business unit service offerings, business processes, strategy roadmaps and documenting solutions required to address business challenges.

Key Performance Areas

Business Analysis and Reporting

• Conduct data analytics and business analysis activities within RAF for improved performance and efficiencies.
• Conduct data analysis, data collection systems and other strategies that optimise statistical efficiency and quality.
• Provide improved or enhanced RAF processes and systems based on analytic outcomes.
• Conduct research activities and analysis to come up with business solutions.
• Keep up-to-date with advancements in the business analytic field.

Business Process Improvement

• Develop  tools to enable continuous process improvement within the RAF.
• Implement process maps, flow diagrams and related documentation for redesigned processes.
• Conduct thorough diagnosis of business processes and operations, document and present recommendations and provide detailed assessment of cost, benefits and risks.
• Facilitate workshops and projects with stakeholders and partners to ensure that the right outcome is delivered (e.g. business processes).
•  Analyse and improve business processes.
• Facilitate Business process mapping and modelling.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform business unit decisions.
• Prepare proposals, briefings, presentations, reports, and other documentation, providing management information both verbally and in report format.

Stakeholder Management

• Develop and run business analysis awareness initiatives.
• Engage with relevant internal stakeholders during disaster recovery.
• Facilitate communication with all levels of stakeholder contact.
• Engage proactively with key stakeholders incl. organised labour and attorneys etc.

People Management

• Ensure the sourcing, development and retention of a high-performance team.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF. Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in an Information Systems or a Business Analysis, or  Business Management, or Data Modelling and or Statistics related qualification 
• Postgraduate in an Information Systems or a Business Analysis, or a Business Management, or a Data Modelling and or Statistics related qualification will be an added advantage.
• A formal qualification or certification in Business Analysis or Process Analysis will be advantageous.
• Relevant 6 – 8 years’ experience in a Business Analysis or Process Analysis related environment 2 years must have been on a management/ supervisory level/ area of expertise.
• Experience in Business Architecture related environment will be an added advantage.

Technical and Behavioral Competencies Required

• Resilience.
• Network and alliance.
• Employee engagement.
• Ethics and values.
• Change management.
• Critical and innovative thinking.
• Policy conceptualisation and formulation.
• Risk Management.
• Stakeholder development and relations.
• Reporting.
• Expertise in data analysis.
• Excellent excel and database BI tools.
• Ability to engage in multiple initiatives simultaneously.
• Ability  to develop use cases with comprehensive narrations.
• Knowledge of Business Process Management (BPM).
• Ability to model processes using BPM notation.
• Ability to extract data requirements, as well as construct data dictionaries, context diagrams and data flow diagrams.
• Ability to use different business modelling tools.