MINIMUM REQUIREMENTS 

• Bachelor’s degree (NQF Level 7) in Computer Science, Information Technology or related 
• Minimum 5 years’ experience in business applications 
• 2-3 years of Management experience 
• Strong working knowledge of business applications and administration. 
• Knowledge of CSS, HTML, SQL, EDI, C, and SQL Server software and systems. 
• Sound understanding of software development life cycles, scripting, systems programming, Agile, and JavaScript. 
• Practical database management and project management experience. 
• ITIL foundation Version 3 or latest will be advantageous 
• Preferably public sector experience 
• Willingness to work outside of official hours 
• A valid driver’s license and willingness to travel is essential.  

ROLES AND RESPONSIBILITIES 

Strategic Management 

• Provide input into the development of the ICT frameworks and strategy. 
• Develop supporting operational plans for the business unit to ensure execution of the strategic objectives and goals. 
• Drive the implementation of the operational plan by developing and allocating operational activities to various business units and ensuring alignment to the achievement of operational targets. 
• Ensure the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines in consultation with the CIO. 
• Use insights gained through business information to compile reports, and metrics to measure success and inform the business decision making process and realign objectives. 
• Keep abreast of changes in legislation, regulations and respond to changes through adjustments to the strategy and operational plans as required. 
• Monitor and continuously evaluate progress of the business unit’s achievements against the operational plan and strategic objectives.  

Information and Business Applications Management 

• Assess business process requirements and identify application solutions keeping an awareness of the latest software development and how it can make business more efficient and successful. 
• Manage software applications as well as software and systems upgrades. 
• Evaluate the strengths and weaknesses of existing business processes and recommend improvements to them. 
• Ensure the training sessions for new employees on the use of software applications. 
• Develop and implement new technologies within the company’s infrastructure, such as computer systems or mobile devices. 
• Manage the installation and daily maintenance of business applications, as well as the associated network and hardware installations. 
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software. 
• Monitoring the roll-out of new software applications to ensure there are no problems. 
• Conduct workflow analysis, business process reviews and creates functional specifications. 
• Creating and overseeing protocols and procedures for the use of any new software applications. 
• Creating, executing, and maintaining company databases. 
• Maintaining up-to-knowledge of the latest software developments. 
• Ensure that new systems and changes are properly tested.  

Business Intelligence Analysis 

• Analyse and evaluate IT and business systems and processes. 
• Critically investigate and analyse information gathered from multiple sources. 
• Gather, document and interpret ICT business requirements. 
• Enhance the quality of IT products and services. 
• Analyse the design of technical systems and business models. 
• Work on solutions supporting multiple business areas utilizing IT data for business insights. 
• Participate in the solution design process. 
• Perform IT assessment and benchmarking exercises and recommend best practice. 
• Perform business analysis and process improvement. 
• Coordinate technical solutions delivery, assist in implementation and training. 
• Ensure ongoing research and development of cutting-edge information, knowledge and technology management solutions that will enable MICT SETA to fulfil and expand its service offering. 

Project Management and Monitoring 

• Oversee the implementation of software and other technology solutions for business. 
• Manage and participate in ICT systems initiatives, projects and activities. 
• Plan and execute project plans. 
• Ensure systems implementation projects are delivered according to industry best practices and methodology. 
• Conducts quality checks to the outputs to ensure its accuracy and adherence to guidelines and project procedures. 
• Monitor project resources and planning schedules. 
• Manage and monitor projects budget and cost control. 
• Manage overall project cost and ensure value for money. 
• Compile project progress reports. 
• Define Service Level Agreements with all service providers and line managers. 
• Review project contracts. 
• Monitor project schedules regularly. 
• Monitor and manage the delivery of project deadlines. 
• Monitor the effectiveness of organisational IT systems.  

Stakeholder Management and Relations 

• Build and maintain strong and sustainable relationships with all stakeholders through interactions, consultations and communication. 
• Gather and disseminate accurate and timely information to all relevant stakeholders. 
• Manage outside vendors and contractors to ensure performance expectations and customer satisfaction. 
• Analyse data from surveys and focus groups to determine customer satisfaction levels with products and services offered by the company. 
• Participate in various communications forums, meetings, etc. 
• Negotiate and attain the support of key stakeholders to IT systems business proposals. 
• Implement timeous communication on progress and challenges in achieving the operational work plans to impact stakeholders. 
• Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.  

Risk and Compliance 

• Ensure compliance with relevant legislation and regulations. 
• Develop controls and framework for governance, risk and compliance. 
• Risk assessment and mitigation. 
• Define and implement information security systems and processes. 
• Identify bottlenecks in current processes and ensure that corrective actions are proposed. 
• Analyse all trends in the company in terms of usage of ICT and make recommendations in terms of continuously improving current systems. 
• Develop a process for data classification for security, risk, and business impact. 
• Ensure that formal security-based documentation, auditing, and testing are in place. 
• Ensure that there is segregation of duties to reduce the risks in the organisation. 
• Design and implement appropriate controls. 
• Communicate with users on all levels at the MICT SETA on ICT systems and ensure common understanding. 
• Prepare Management reports and contribute to Board reports.  

People Management 

• Build and lead an effective and cohesive team through the effective management of Provincial office resources. 
• Drive the implementation of talent acquisition, succession planning, development, and retention strategies for the office. 
• Ensure the enhancement of relevant knowledge and skills through continuous coaching, mentoring and nurturing of talent in the business unit. 
• Create a high-performance culture and manage team performance effectively by translating and communicating the annual performance goals and measures into individual work plans based on agreed upon objectives. 
• Ensure the working environment contributes to improving employee engagement, recognition and increased productivity. 
• Ensure the management of poor performance and disciplinary matters in line with the MICT SETA’s policies and procedures.