Manager Customer Relations Acquisition East London needed at Eskom Communications

Minimum Requirements

Qualification:

• B Degree/ B Tech/ National Higher Diploma/Advanced Diploma in Marketing/ Finance/ Business Management/ Project Management at NQF 7 with 360 credits

Related Minimum Experience:

• Customer service, marketing, project management with years 7 experience.

Skills and Competencies

Leadership

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

Behavioral

• Professionalism
• Honesty
• Integrity
• Trustworthiness

Knowledge

• Customer service value chains and processes
• Wires processes, marketing concepts
• Understanding of customer`s business, market sectors, customer services theories and best practices
• Eskom`s policies and procedures affecting Eskom customers
• Contractual and commercial understanding, relevant systems

Skill

• Communication
• Negotiation and conflict handling
• Analytical

Key Responsibilities

• Manage the acquire customer function process implementation.
• Plan and Optimise acquire customer processes.
• Liaise with service partners to ensure timeous connections for customers.
• Provide support for the implementation of a client office framework and customer acquisition projects.
• Manage service delivery and employees.

​​​Closing Date : 20/06/2025