Manager Deli needed at Pick n Pay Stores Limited

• To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
• Matric/ Grade 12 (attach certified copy to application)
• 2 – 4 years Deli Experience and Knowledge OR  1-2 years Run a department responsible for sales staff –
• Management experience – coaching, training, dealing with noncompliance and performance issues
• Sound Numeracy skills and knowledge of retail industry

Competencies:

• Achieving results through others 
• Plan, organize and follow up on activities and plans 
• Adhere to standards and policies 
• Customer Orientation 
• Communication skills – clearly conveying message and actively listening 
• Business mindedness

Merchandising Management: 

• Conducts regular quality checks on merchandise 
• Executes plano guide 100% 
• Handles product as per SOP  
• Ensures products are produced according to recipe specifications 
• Ensures department is ready for trade by store opening time 
• Identifies fast selling lines within store, and implications on margin and sales opportunities 
• Ensures product is wrapped and packed according to standards 
• Ensures sufficient product available for customer demand 
• Ensures compliance to hygiene, housekeeping and safe working standards 
• Monitors the implementation of all promotional activities – adherence to promotional calendar 
• Back up areas are kept clean and clear 
• Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area 
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum 

Food Safety & Hygiene: 

• Ensures that hygiene and housekeeping standards are maintained 
• Ensures stock rotation 
• Monitors the adherence to food safety and health and safety standards are maintained 
• Manages Non-Conformances via effective corrective action 
• Implements cleaning schedules and checks effective cleaning and sanitation 
• Recording of Food Safety Daily Checklist  

Customer Services Management:

• Responds to customer requests 
• Answers queries on out of stock – assists with replacement products, explains time to next delivery and issues which may be affecting stock availability  
• Ensures department standards are maintained; equipment is manned and in working order 

Staff Management:

• Communicates critical information to staff 
• Set targets and activities – priorities, delegates and communicates 
• Handles procedural, policy and legislative non compliance 
• Attends monthly regioal meetings – take information back to staff – responds to queries on turnover/waste  
• Checks and amends Kronos scheduling 
• Coaches staff 

Administration:

• Ensures that all equipment is properly maintained in effective working order 
• Ensures that general maintenance standards are met 
• Monitors waste, and ensures procedures are adhered to 
• Monitors turnover and identifies opportunities for increasing turnover, and identifies and issues or barriers to achieving budgets. 
• Ensures all SEL in place – print out and ensure all products have SEL current and legible by customer 

Systems: 

• Gap scanning out of stocks 
• Identifies, counts, and records out of stocks & over stocks 
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning 
• Processes IDTs via SAP  
• Actions reduced to clear on SAP as per SOP  
• Checks for electronic communications regularly during the working day  
• Processes waste  
• Ensure PID’s are counted correctly as per the National P & L schedule