Job Description

• The focus will be on executing the people strategy and related initiatives to ensure an inclusive environment, aligned to the business objectives for South Africa. Responsible for supporting the full employee life cycle, including talent development, performance management, leadership development, employee engagement & retention. Effective connects with leadership ensuring relevant talent related, data supported, updates. 
• Robust interpersonal skills, keen business acumen, to deliver excellent HR services, building strong partnerships, and maintaining alignment with the company culture and values.

Responsibilities

• Collaborate with business leaders to deliver on our people strategy and ensure the implementation of innovative HR initiatives, as well as the rollout of new employee programs,
• Coach managers to improve their understanding and adoption of the talent frameworks, and related tools,
• Support and drive a high performance, diverse and inclusive culture, 
• Serve as a trusted advisor, providing business leaders with professional, accurate, and timely support,
• Collaborate as needed with Payroll, HR Shared Services, Legal and other internal teams to uphold high standards of professional and ethical conduct throughout the company,
• Support employee relations matters by collaborating with managers and ER to handle employee disputes, performance improvement plans, disciplinary actions, and terminations,
• Facilitate effective communication on all HR matters,
• Represent EXL with professionalism and integrity, both internally and externally.

Qualifications

• Matric
• Bachelor’s degree or HR related certification
• Minimum of 5 years of HR experience, ideally in BPO industry (but not essential)
• 3+ years experience as a HR business partner
• Insurance Industry knowledge / experience
• Effective leadership and influencing skills,
• Ability to operate effectively, demonstrate agility in a fast-moving environment, and build strong relationships with key stakeholders,
• Problem-solving skills with the ability to multi-task, and thrive in a dynamic environment,
• Strong verbal and written communication skills,
• A passion for continuous learning and always wanting to have an impact,
• Understanding and knowledge of SA legislation to ensure business compliance,
• Understanding of local Labor law
• Extensive experience on reports analysis, Attrition and Retention Management + Engagement
• Strong attention to detail 
• Flexible on working hours. Will support graveyard shift.