Purpose

• As an IT: Operations Manager your main role is to for manage the delivery of ongoing service improvement activities within the 24×7 IT Operations and identifies opportunities to improve the performance of services to deliver enhanced value to the business.
• This is an on-site position.

Key Responsibilities

• Lead and monitor the team to execute a high standard of service and process adherence to ensure superior service delivery and quality of work.
• Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
• Engages with the different IT disciplines to improve service delivery and maintains close relationships with Business and Technology Teams.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
• Appreciates and  understands the technical strengths and weaknesses of the team to delegate work appropriately to the right people.
• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Minimum Experience

• 3 – 5 years’ experience in a similar environment, of which 1 -2 years at a specialist level
• 3 -5 years’ experience within a mainframe and control-M environment.
• 3 – 5 years of management experience.
• Basic understanding of Linux , Solaris , oracle and sql.
• SharePoint 365 knowledge , editing sites and working with SharePoint lists , deriving reports from SharePoint.
• Managing staff and KPI management which includes training programme and long term goals for the team.
• Understanding of Monitoring dashboards, troubleshooting alerts. Added advantage would be tools like Check_MK and Dynatrace
• Good understanding of change management processes following the ITIL framework and SAFe and agility methodology and concepts.

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas in Business, Commerce, Information Technology and Management Studies.
• Skilled in IT Operations
• Skilled in Agile methodology
• SAFe Agilist (Leading SAFe), AWS/ MS Azure Foundation
• Professional Cloud Service Manager Certification
• ITIL framework