Manager: IT Operations needed at Liberty Group South Africa
Job title : Manager: IT Operations
Job Location : Gauteng, Johannesburg
Deadline : June 09, 2024
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Purpose
As an IT: Operations Manager your main role is to for manage the delivery of ongoing service improvement activities within the 24×7 IT Operations and identifies opportunities to improve the performance of services to deliver enhanced value to the business.
This is an on-site position.
Key Responsibilities
- Lead and monitor the team to execute a high standard of service and process adherence to ensure superior service delivery and quality of work.
- Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
- Engages with the different IT disciplines to improve service delivery and maintains close relationships with Business and Technology Teams.
- Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
- Appreciates and understands the technical strengths and weaknesses of the team to delegate work appropriately to the right people.
- Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.
Minimum Experience
- 3 – 5 years’ experience in a similar environment, of which 1 -2 years at a specialist level
- 3 -5 years’ experience within a mainframe and control-M environment.
- 3 – 5 years of management experience.
- Monitoring tools such Check_MK and Dynatrace is an added advantage.
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas in Business, Commerce, Information Technology and Management Studies.
- Skilled in IT Operations
- Skilled in Agile methodology
- SAFe Agilist (Leading SAFe), AWS/ MS Azure Foundation
- Professional Cloud Service Manager Certification
- ITIL framework
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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