• Manages department to ensure maximum sales and promotions. Ensure compliance to standards, regulations and sets plans to achieve targets/deadlines.
• Matric Grade 12
• Minimum of 2 years in a supervisory position 
• Previous experience in the Wine/Liquor department or experience in managing a department 

Competencies

• Leading Teams
• Customer Service
• Product Preparations
•  Merchandising
• Administration
• Hygiene and Housekeeping
• Sales and profitability

Key Responsibilities:

Merchandising Management:

• Executes plano guide 100% 
• Rotates stock as per policy/SOP on sales floor and back up area 
• Follows standards set down for promotional space 
• Follows promotions communications’  
• Ensures back up area standards maintained at all times – all stock represented on floor 
• Ensure department follows H&S standards and processes as per SOP. 
• Understand customer needs and communicate these to demand planning 

Systems Management:

• Identifies, counts, and records out of stocks & over stocks 
• Actions all administrative functions  

Customer Services Management:

• Handles customer complaints and special customer requests 
• Advises customers on products 

People Management & Development:

• Evaluates the performance of direct reports against agreed objectives and standards 
• Identifies training needed

Finance & Administration:

• Ensures that all equipment is properly maintained in effective working order 
• Ensures that general maintenance standards are met 
• Follows up and controls departmental expenses 
• Monitors results and investigates deviations to budget. 
• Monitors waste, and ensures procedures are adhered to