Manager: Regional Airport Operations (JHB) needed at FlySafair

Description

• Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
• Manage costs in respect of delays and missed connections;
• Motivate for any additional contracts relating to purchasing;
• Manage external service provider relationships;
• Attend to common interest matters;
• Monitor all reporting on SLA requirements (Staff & Equipment);
• Manage ticket sales function and reconciliation at all regional airports;
• Ensure adherence to company policies and procedures;
• Ensure adherence to relevant legislation (Air/Ground Safety, and Labour within South Africa and respective countries;
• Achieve punctuality targets, On Time Performance;
• Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers;
• Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers;
• Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third party service providers;
• Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third party service providers;
• Build and maintain relationships with charter operations;
• Motivate and tender for charter operations that is requested and/or known;
• Ensure that the Local Emergency Response Action Plan (LERAP) is in place for the relevant station in collaboration with the internal safety department.
• Plan, organise and motivate for resources when required;
• Coordinate delay handling/disrupt operations;
• Coordinate scheduled audits to ensure service and safety standards of the highest quality;
• Ensure a smooth and positive passenger experience;
• Promote customer service KPI as directed by Management and NPS;
• Ensure that the external service provider/s align their customer service standards with that of FlySafair’s standards;
• Regularly engage with passengers via telephone or email to grasp the extent of complaints received through the NPS feedback platform;
• Uphold and maintain the brand and image of Flysafair. Ensure compliance with health and safety regulations in accordance with the respective country;
• Ensure that the staff of the external service provider are trained in accordance with regulations and the guidelines outlined in internal manuals;
• Provide guidance to external service providers and internal departments;
• Manage unresolved queries/issues that has financial impact on the business due to process failure i.e Inadmissible passengers (INAD);
• Oversee all passenger, ramp, and baggage activities.

Requirements

• Grade 12 or equivalent (Essential).
• Diploma/Degree in travel and tourism or aviation (Advantageous).
• Minimum of 10 years aviation experience, of which, 5 years must be management experience (Essential).
• Experience in the following areas:
• Baggage handling
• Passenger Handling
• Operations and Cargo Handling Non-scheduled Operations.
• Experience in Commercial Ground Handling agreements.
• Experience working with IOSA and ISAGO audit requirements.
• Non-office hours may apply from time to time due to operational requirements.
• May be required to work weekends or extended hours due to delays etc.
• A thorough knowledge of commercial airline operations and significant experience in the following areas:
• Baggage handling
• Passenger Handling Operations and Cargo Handling
• Commercial knowledge on Ground Handling agreements.

Personal Attributes:

• Professional
• High integrity
• Empathy
• Patience
• Self-motivated
• Independent (able to work without supervision)
• Goal oriented
• Positive attitude
• Able to cope with changing workload priorities and pressure.