Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)

The Manager: SOD, Identity and Access Governance will have the following responsibilities:
Policy and Standards Alignment:

• Ensure alignment of SoD/ IAG processes, policies, and standards with industry good practices, regulations, and frameworks
• Contribute to the development and maintenance of a comprehensive SoD/IAG policies and standards framework.
• Support the regular review and update of policies to address emerging security risks and changing business needs.

Segregation of Duties (SoD) Management:

• Construct and implement SoD Application Standards to ensure proper access controls and separation of duties.
• Support risk analysis for SoD, identifying areas of vulnerability and driving the implementation of appropriate mitigation measures with the OPCOs.
• Support the facilitation of self-assessments of SoD compliance within different departments or OPCOs and business units, tracking non-compliance and ensuring timely remediation.

Technology Implementation and Management:

• Contribute to the evaluation, selection, and implementation of SoD/IAG technologies and tools that align with organisational requirements.
• Support oversight in the integration and utilisation of SoD/IAG technologies, such as identity management and access control systems.
• Ensure the proper configuration, integration, maintenance, and monitoring of SoD/ IAG tools and systems.
• Collaborate with IT teams and vendors to manage IAG tools and systems lifecycle, including upgrades, patches and enhancements
• Support the establishment of presentations to obtain approvals from appropriate internal governance forums, including Architecture, Risk and Compliance, Security, and Technology functions.

Communication and Training:

• Support the development and implementation of communication strategies to promote awareness and understanding of SoD/IAG across the organisation.
• Contribute to effective communication channels for reporting, escalation, and resolution of SoD/IAG-related issues.
• Support training programs and awareness sessions to educate employees on SoD/IAG policies, procedures, and best practices.

Compliance and Audit:

• Ensure compliance with relevant internal governance and compliance policies and standards, including Security, Risk and Compliance, and Technology
• Ensure compliance with relevant regulations, laws, and industry standards related to SoD/IAG.
• Support the remediation of audit findings and drive the implementation of appropriate mitigation measures with the OPCOs.

Performance Monitoring and Reporting:

• Contribute to the establishment of key performance indicators (KPIs), key risk indicators (KRIs) and metrics to measure the effectiveness of SoD/IAG initiatives.
• Monitor and analyse SoD/IAG performance data, identify trends, and provide actionable insights.
• Generate regular reports and support executive summaries to communicate SoD/IAG performance to relevant stakeholders.

Stakeholder Management:

• Collaborate with the CoE team and cross-functional teams to ensure alignment and cooperation on SoD/IAG initiatives.
• Support management of third-party vendor contracts for SoD/IAM and SoD/IAG-related services, including negotiation and defining deliverables and performance metrics.
• Support effective management of stakeholders at various levels within the organisation, resolving issues, addressing concerns, and proactively communicating SoD/IAG initiatives and progress.

Financial Management:

• Support effective management of budgets for SoD/IAG initiatives, including cost estimation, financial planning, and expense tracking.

Service Level Agreements (SLAs):

• Provide support to ensure adherence to SLAs related to SoD/IAG services.

Qualifications
Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4-year tertiary degree/diploma (Business Analytics, Information Technology, or related field) 
• Honours advantageous
• English, French (an advantage)

Experience:

• 2-3 years of experience at the Management level in the telecom industry
• 2-3 years of working experience in managing identity, access governance and segregation of duties in a large organisation, with a strong technical background
• A minimum of 5 years’ experience in information security, identity and access governance (including segregation of duties), preferably in the telecom or IT industry  
• Experience in supporting management and implementation of large-scale identity and access governance projects.
• Experience working in Africa and have a grasp of political, social, and infrastructure challenges.
• Working experience in the information technology environment of a telecom company 
• Experience in managing stakeholders and third-party vendors.