Main Purpose of The Role

To manage the Airfreight team, including the airfreight import and export operational processes / financial results / KPIs and client requirements and support from business as a whole.

Minimum Requirements

• Minimum 5 years’ experience in Airfreight
• Minimum 5 years’ experience in freight forwarding
• Must have knowledge of import air process and basic understanding of air export process
• Person must be organized and be able to manage a portfolio of clients / team of individuals
• Self-Motivated and deadline driven
• Able to work under pressure
• Communicate effectively with local colleagues and clients
• Team player with positive attitude
• Process Driven

Qualifications Required

• Qualification in Logistics an added advantage

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
• Cargowise understanding and previous experience would be beneficial
• Strong Outlook understanding and competency

Duties And Responsibilities

• Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
• Liaising and pro-actively communicating with clients throughout the process.
• Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.
• Manage the Job Prof report daily
• Ensure we reach our vendor and debtors targets
• Global office communication
• Manage Intercompany Report
• Manage all required financial reporting applicable
• Manage credit notes
• Ensure the team is billing the correct rates as per client and internal requirements and QMS
• Manage all 3rd party contractors e.g. FSI / Guardforce etc
• Ensure department KPI’s are maintained
• Monitor the team’s performance and output
• Complete the team one on ones annually with feedback given
• Disciplinary action when required
• Monitoring of sick leave and annual leave
• Ensure all cargo are invoiced within the invoicing metric
• Monitor data quality
• Ensure all team members are trained and up to date with Dangerous Goods
• Ensure we share toolbox talks / monthly updates and information with the team and continuously train on Cargowise updates
• Ensure all team members are up to date with handling DG / express/ valuable cargo
• Ensure all team members are monitoring and managing consols, shipment tracking, ETAs etc
• Ensure all team members are completing the billings / rates checking correctly and within metric
• Monitor that AP invoices are imported and communicated with the rest of the team to remove duplicate costs
• Ensure team are updating all milestones throughout shipment lifecycle.
• Continue to drive profits / revenue on all shipments and clients.
• Complete all special reports for clients (support sales and CRM where required)
• Support with client visits / carrier meetings / vendor meetings where required.
• Manage revenue and think of new ways of creating increased revenue
• Manage all operational expenses e.g. telephone, stationery, ensure minimized paper and any other expenses
• Support sales and CRM
• Attend Implementation meetings and ensure accounts are allocated and signed on correctly within operations
• Support with external departments; landside / transport / DSV cold / customs / invoicing
• Continue to support with continuous improvement projects
• Support with interviews / SRFs and RTEs to align to the recruitment process
• Support the team to manage within committees on events / farewells/retirements etc.
• Support the team on escalations form clients / queries and reports to clients and escalate with product and origin.
• Escalate on ongoing issues
• Support the enforcement of company policies, Code of Conduct and values
• Support on all reports; unbooked / profit and loss / unbilled / transactional