Manager: Service Centre needed at BCX
BCX’s job vacancy, Career and Recruitment
Job title : Manager: Service Centre jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : September 03, 2022
Quick Recommended Links
Key Deliverables / Primary Functions
- Maintain & exceed customer satisfaction and provide remote support to clients with excellent service quality
- Ensures competent staff in all key positions.
- Motivates staff to deliver high quality service and to maintain staff retention.
- Defines service level standards.
- Monitors and reports on services provided.
- Takes prompt corrective action where service is below standard.
- Measure’s customer satisfaction levels.
- Monitors trends and analysing of volumes to be able to identify possible problems to reduce calls.
- Ensures that customers and internal services delivery & account management are kept informed on high priority calls.
Functional Skills and Knowledge Required
- IT Process and Procedures; Problem Solving; Business Process functions
- Development Tools and functions, Dev life cycle
- Understanding; Delphi; Firebird; SQL; C#; Web services
- Scrum / JIRA / TFS / Azure DevOps
Functional Skills and Knowledge Required
Knowledge
- Good understanding of the total BCX Retail business model.
- In depth knowledge of the customer requirements.
- In depth understanding of client SLA’s and how to implement and manage them.
- Good understanding of general management practices.
- Good understanding of basic financial and commercial factors.
- Good understanding of the BCX Service lines.
- Good understanding of Helpdesk trends and tools in the industry.
- Retail and Point of Sale knowledge.
Skills
- Good people management skills with the ability to guide and develop subordinates.
- Strong ability to provide leadership and direction.
- Good general management skills.
- Ability to provide strong thought leadership.
- Good verbal, written communication and presentation skills.
- Good report writing skills.
- Well presented.
- Articulate.
- Attention to details.
- Ability to analyse customer needs and devise solutions.
- Good decision-making skills.
- Good skills for problem negotiation.
- An ability to handle pressure.
- Strong problem-solving and conflict-handling skills.
- Ability to monitor and control expenditure within budget.
Behavioural Competencies Required
- Natural leadership
- Team player
- Goal-driven and ambitious
- Strong business acumen
- Analytical thinker
- Proactive
- Passion for customers
- Good listener
- Dynamic and adaptable
- Good self- discipline and control
- Routine orientated
- Discipline to work remotely
SkillsExperience
- 3 -5 years’ experience in:
- coding experience
- project management
- Scrum
- JIRA
- TFS
- Azure
- Dev OPS
Qualifications
- 3 Year degree/ diploma (NQF 6) or Grade 12
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online
Email Me Jobs Like These
Showing 1–0 of 0 jobs