Manager Service Resolution needed at Nedbank

Job Expired
2 years ago

Nedbank’s job vacancy, Career and Recruitment

Job title : Manager Service Resolution jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : September 10, 2022

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Job Responsibilities

  • Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
  • Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
  • Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
  • Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Address issues raised in culture survey and improve results by creating action plans.
  • Deliver worldclass service by encouraging a client-centric culture.
  • Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
  • Manage operational costs by spending within budget.
  • Ensure quality deliverables by applying best practice and inspecting direct reports’ work.
  • Ensure direct reports understand and support Nedbank’s vision, values and strategy.
  • Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
  • Asses and develop own performance and behaviour through formal and informal feedback.
  • Attend learning, seek coaching or other industry or technical learning events and opportunities.
  • Manage and develop a capable high-performing team.
  • Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
  • Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
  • Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
  • Manage team performance and development.
  • Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
  • Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

  • This job has expired!

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