Appointment Minimum Requirements: 

• National Diploma (NQF6) in Communications/ Marketing Management/ Public Relations/ Media Studies or relevant equivalent 
• 5 years’ relevant experience, of which 3 years must be at a supervisory capacity  

Primary Function: 

• To build relationships with all relevant stakeholders & City Power customers, and to monitor compliance with agreements, regulations and governance whilst enhancing the reputation of City Power. 

Key Responsibilities: 

• Oversee and participate in relevant forums, influence and liaise with partners. Supervise, monitor and encourage the flow of information with Key Stakeholders, communities and customers.
• Advice and create an understanding of approach to stakeholder interventions. Assign and implement appropriate stakeholder management tools to support stakeholder engagements.
• Oversee and delegate the participation of City Power in key industry platforms and relevant forums, including conferences and discussion opportunities. Identify and provide opportunities to support CoJ community initiatives with CP and service advises.
• Determining and formulating stakeholder requirements and needs. Communicate organisational commitment in terms of provision of service.
• Build mutual trust at the stakeholders interface. Oversee and ensure the development, rollout and close out of customer satisfaction surveys for analytical purposes.
• Drive customer education campaigns for all customers segments. Monitor service levels for Technical and Non-Technical query resolution.
• Manage the communication of planned and unplanned interruptions to all Stakeholders or customers of City Power. Organise and provide professional presentations for both internal and external projects to different stakeholders.
• Arrange and oversee over site visits with the Capex team, Regional directors and MMCs’. Oversee and ensure that the stakeholder team attend the Visible Service Delivery of awards in Regions all the time.
• Manage Stakeholder Relations attendance and support off all CoJ events where VOC attendance is requirement for the events in the Stadium or Arena’s eg. Sport: Soccer, Rugby and Cricket etc.