Job title : Manager: Subsidy and Beneficiary Management
Job Location : Eastern Cape, East London
Deadline : July 19, 2024
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Ref: HDA MSBM013
Main Purpose: To manage and lead the collection, capture of and reporting on data to support the effective takeover, handover and management of projects.
Key Performance Areas:
Data Management:
- Develop, implement and manage systems to control and monitor:
- Receipt of information and documents from contractors relating to beneficiaries
- Quality of information and data
- Sorting of documents and data that has been received
- Capture of information of into various databases and spreadsheets
- Storage of documents and source data
- Tracking and resolving beneficiary queries
- Manage the quality of data that is captured into the database
- Manage the storage and safekeeping of source documents
- Manage duplication of source documents
- Manage the tracking and resolution of matters and queries arising from the helpdesk
- Design and implement database and spreadsheet formats
Reporting:
- Define reports to be sourced from databases and spreadsheets on which data is captured
- Access information and compile reports as required
- Collate periodic reports as required, including Helpdesk Queries and other operational requirements
Liaison
- Liaise on beneficiary management matters with:
- Local / provincial government departments
- Contractors
- Community Liaison Officers
- Project Management Team
- Assist with managing the helpdesk by attending to beneficiaries and ensure resolution of queries and other associated matters.
- Attend meetings as and when required.
People Management:
- Select, assign, lead and manage people
- Set clear objectives for self and others and measure achievements against these objectives through implementation of the performance management system
- Build and manage relationships with staff members
- Manage and support staff development
- Develop and manage the implementation of succession plans for key individuals and critical positions
- Implement the HDA HR policies and procedures as required
- Manage risks and address issues as they arise
Qualifications & Experience
- Degree or bachelor’s in public administration and/or management
- Post Graduate qualification will be an advantage
- Computer literacy
- Competence in Microsoft Office Suite (Outlook, Excel, word, PowerPoint, and teams)
- 5-6 years’ experience in large administrative office. At least 2 years of this are at a staff supervisor level.
- Experience in the Housing Subsidy environment
- Experience in Beneficiary Management Framework – Human Settlements
- Must have a working knowledge of Human Settlement System (HSS)
- Experience in housing construction and/or infrastructure-based environment is preferred
- Experience in the delivery of affordable housing projects is preferable.
How to Apply for this Offer
To submit your application, please send an email to:
- Chief Information Officer – [email protected]
- Chief Audit Executive (ERRATUM) – [email protected]
- HR Intern – [email protected]
- Subsidy and Beneficiary Administrator – [email protected]
- Manager: Subsidy and Beneficiary Management – [email protected]
- Senior Legal Specialist – [email protected]
- Head: Investment Office – [email protected]
- Development Manager – [email protected]
Along side below documents:
- CVs received after the closing date will NOT be considered.
- The Job Title and Reference number for the relevant position must appear in the subject line of your application.
- The CV must be in PDF format.
- Copies of all qualifications must be provided.
- Copies of identity document must be provided.
- Two contactable references.
When submitting your application for a position, please adhere to the following:
Kindly take note if you have not been contacted within twenty-one (21) working days of the closing date; please consider your application unsuccessful. Should you not comply with the above requirements your application will NOT be considered.
Send your application to [email protected]