Your mission will be:

• Your efforts as a Market Surveillance Lead will ensure market conduct compliance is upheld by managing and guiding the investigating, analysing and responding to surveillance alerts and potential suspicious trading events. The role will require agile execution on key projects and management of operational delivery of work within the functional team.

You will be responsible for the management and oversight of the Market Surveillance Team on all functional and people management aspects, including:

• Plans, schedules and monitors own and team’s work competently within limited deadlines and according to relevant legislation, quality targets, standards and procedures;
• Providing guidance on execution of functional duties and as required, become actively involved to meet schedules and resolve problems;
• Supporting personal development, conducting regular 1-1s with team members and raise performance matters with key stakeholders;
• Building relationships with and between team members, set expectations, define and delegate tasks and help remove obstacles;
• Represent the team, manage team member’s onboarding and create and implement role-based training;
• Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the Market Surveillance policy framework and overall Risk Management and Compliance Programme (“RMCP”);
• Monitor and communicate industry trends, emerging monitoring technologies and evolving laws and regulations across various regions and develop and implement updates to the control framework;
• Collaborate with the Head of Anti-Financial Crime in developing, planning and managing the Market Surveillance team’s operational plans and strategic goals, including in relation to SMART goals;
• Governance, development of and clear and accurate reporting in respect of team performance, progress tracking, service level agreements, key risk indicators and operational metrics;
• Identify, escalate and effectively resolve issues relating to our Market Surveillance exchange monitoring software including in relation to the integration with Luno’s broker and exchange systems and recommend solutions or integration improvements;
• Understand market dynamics and root causes of changes affected by the functional area and how they impact internal and external tools;
• Develop, manage, maintain, fine tune and report on trade surveillance rules, thresholds and alerting outcomes;
• Participate in internal and external compliance audits and regulatory inspections, including by providing information as required and presenting on the area being managed;
• Support Luno’s compliance efforts across multiple geographies by facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Governance of the Market Surveillance policy and process framework including through the drafting, implementation and reporting on the effectiveness of the control framework;
• Establishing processes for review and managing of quality assurance;
• Oversight over the drafting and, where appropriate, filing of regulatory reports and responding to regulatory requests;
• Manages stable working relationships within Luno, including effective communications and collaboration with the wider Anti-Financial Crime, Exchange and Liquidity teams;
• Maintains relationships with vendors to stay abreast of and propose integration improvements; and
• Build trust relationships with auditors and regulators in conjunction with the Head of Anti-Financial Crime.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 4 years experience in a financial markets related role within a trading or compliance environment;
• Minimum of 1 year’s experience managing a high-performance team;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset;
• Ability to conduct a quantitative analysis from varied information sources to investigate complex financial transactions;
• A can do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Passionate about cryptocurrencies and their potential;
• Entrepreneurial, enterprising and ability to to take charge and solve complex problems with novel solutions;
• Open to feedback and unyielding desire to learn new information and techniques in a constantly evolving field;
• Friendly, transparent, sound interpersonal skills, driven to succeed and articulate, with the ability to efficiently communicate with different audiences;
• Excellent English communication and writing skills;
• Emphatic and passionate about people and their development;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

You’ll especially get noticed if you:

• An SAIFM certification or other relevant certification such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.