Description

• Mascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than 50 years in the industry, we offer prestige brands such as John Deere, Toyota and Waratha while our highly skilled staff provides professional and high-quality service and standards of workmanship.
• The position for an Assistant Supervisor in the Fishaways franchise of Mascor Fuelco Salt Rock has become available. This position will be responsible for supervising the entire restaurant team, maintaining operational standards, safeguarding restaurant assets and ensuring excellent customer service.

RESPONSIBILITES

Supervisory

• Operational standards are implemented in the restaurant.
• Opening and closing as well as mid-morning inspections.
• Develop team members.
• Manager workplace procedures – Industrial relations.
• Provide job coaching and mentoring of crew to ensure desired skill levels.
• Financial procedures of the restaurant (Cash ups, handling floats, banking).
• Weekly evaluations and action plans.
• Reports re sales turnover, and sales mix.
• Restaurant stock level according to laid down procedure (ordering, receiving, stock.
• Control and stock take

Customer Service

• Interface with customers and resolve queries.
• Ensure a friendly and hospitable restaurant atmosphere.
• Inspect customer seating and front of house for cleanliness, tidiness and quality service readiness.

General

• Conduct overall inspections.
• Check maintenance of equipment.
• Ensure no abuse or loss of hardware.
• Conduct month end stock take.
• Ensure team members Development.

Requirements
REQUIREMENTS

Qualifications:

• Min: Grade 12
• Ideal: Diploma in business management

Experience:

• Previous quick service restaurant experience at supervisory level.

Training:

• Franchisor training.