Medical Aid Benefits Specialist – Brackenfell needed at Shoprite Group of Companies

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Job title : Medical Aid Benefits Specialist – Brackenfell

Job Location : Western Cape, Cape Town

Deadline : July 12, 2024

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Job Objectives

Medical Aid Administration:

  • Ensure accurate and timely processing of member application forms, changes to existing memberships, and related documentation, communicating outcomes, facilitating the transactional activities
  • Liaise with Payroll, People Partners, and Medical Aid Administrators to follow up on outstanding information and resolve any discrepancies Sign off on medical aid-related forms (e.g., Dental, Gap, Flexicare, Vitality) and communicate updates to relevant stakeholders
  • Manage medical aid-related mailboxes and respond to employee queries in a timely manner

Benefits Maintenance and Reporting:

  • Maintain up-to-date employee benefits records and documentation, including eligibility, dependents, and contribution changes
  • Generate and distribute monthly and annual medical aid reports, statistics, and invoices to stakeholders
  • Assist with the annual review and update of medical aid policies, contribution tables, and member communication materials
  • Prepare files and support the Principal Officer in the annual benefits review process and regulatory submissions

Stakeholder Engagement and Coordination:

  • Act as the primary point of contact for employees regarding medical aid-related inquiries, changes, and issue resolution
  • Coordinate and attend regular meetings with Medical Aid Administrators, Payroll, Finance, and other relevant teams to discuss benefits-related matters
  • Assist in the preparation of agendas, minutes, and supporting documentation for various benefits related meetings (e.g., Admin Meetings, Reconciliation Meetings, Board of Trustee Meetings, Management Meetings, Audit Committee Meetings)
  • Collaborate with internal and external stakeholders to ensure the effective implementation and communication of benefits programs

Continuous Improvement:

  • Stay up-to-date with changes in medical aid regulations, policies, and industry best practices
  • Identify opportunities to streamline benefits-related processes and implement efficiencies
  • Provide recommendations and input to management on enhancing the organization’s benefits offerings and administration

Employee Centric Delivery 

  • Providing administrative support according to benefits policies and procedures.
  • Adhering to legislation as required by the benefits function.
  • Escalating concerns or challenges to ensure an efficient flow of work is maintained and coordinating the resolution.
  • Providing information and empowering the People Support Service Desk with relevant first line inputs to build the capacity within the People Support Service Desk.
  • Registering new applications, processing and communicating outcomes, facilitating the transactional activities 
  • Compiling and updating documents as required. 
  • Capturing, loading and processing relevant documents on relevant systems. 

People (Self, Team & Organisational) 

  • Participating in and aligning with the Benefits team to deliver solutions and services to the business. 
  • Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued. 
  • Participating in various team activities that foster a wellness culture to ensure that the Benefits team
  • mentally, physically and emotionally feels supported. 
  • Participating in enabling a culture of open and transparent communication within the Benefits team.

Financial, Reporting & BI 

  • Ensuring accuracy in data input and relevant reports as applicable to the Benefits team 
  • Using official data sources to inform administrative outputs.
  • Assisting with compiling basic reports for input to broader Benefits and/or People team requirements.
  • Consolidating basic costs or data as required 

Governance & Compliance 

  • Ensuring compliance with relevant labour relations frameworks and legislation. 
  • Ensuring compliance to organisational and legislative governance frameworks and standards includingthe H&S requirements and POPI Act.
  • Identifying and mitigation risks. 


  • Participating in the integration and effective flow of work with other service areas and business.
  • Identifying opportunities for continuous improvement.
  • Suggesting or sharing ideas and functional technology requirements where required. 


  • Grade 12, National Senior Certificate – (essential).
  • Diploma in Administration or equivalent – (beneficial). 


  • +2 years in an Administrative Benefits role with exposure to supporting the processes related medical aid benefits offerings in a Group structure (essential).
  • Experience within the FMCG, retail sector or similar – (preferred). 

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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