Experience, qualifications, and skills required:

• Minimum of Grade 12 or equivalent.
• 5 or more years of technical experience with an electrical and or mechanical engineering background.
• Relevant tertiary qualification will be advantageous.
• Minimum of 2 years field service experience.
• Advanced computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB) and PDP would be an advantage.
• Minimum of 2 years’ experience in driving a company vehicle
• Ability to work independently.
• Excellent time management skills.
• Ability in translating and reading technical schematics and diagrams
• Must be customer service oriented.
• Must be available to work after hours on an ad hoc basis.
• Must be available to travel nationally when needed or required.
• Solid business acumen.

As the Medical Field Service Technician you will be responsible for:

Duties: 

• Service & repair systems to full working capacity.
• Assess, repair, service & provide reports over a wide range of equipment
• Perform annual maintenance services on demo equipment
• Complete quality field actions and provide reports
• Maintain and follow warranty processors and procedures for all intended repairs.
• Fill in and complete job cards for any service repairs, warranties or labour related work
• Schedule weekly plans and activities
• Complete paper work submissions and daily activity reports.
• Assist with service related queries at hospitals or customer sites.
• Communicate weekly visits and schedules to Hospitals
• Maintain & build good customer relationships
• Build relationships with service consultants for support on service activities.
• Plan country trips to outline areas and regions to complete equipment inspections, services & repairs
• Fill out quotations for replacement parts and keep a track record
• Adhere to safety and quality standards on all Arjo products.
• Update & capture assessment and manage service records
• Maintain company vehicle in good condition.
• Maintain vehicle mileage log book.
• Manage tools and testing equipment