Job Description

A day in the Life:

• Receiving medical information enquiries through various communication channels and documenting them in the appropriate database
• Triaging and responding to the medical enquiries using client approved resources
• Identifying, capturing, reporting, and following up on adverse events and product complaints in compliance with established timelines and organizational, client and regulatory guidelines
• Maintaining and demonstrating advanced knowledge of project and corporate policies and procedures
• Attending team and client meetings
• Performing assigned peer quality reviews
• Performing other ad-hoc activities according to PPD and client procedures

Education

• A degree in a medical related field or life science degree e.g. Medicine, Pharmacy, Dentistry, Biology.
• Fluency in French verbal and written.  
• Great communication skills in English

Knowledge, Skills, Abilities

• Capability to efficiently use computer systems (hardware and software)
• Organizational and time management skills
• Attention to detail.
• Customer service oriented – compassionate, empathetic, patient
• Ability to work independently as well as part of a team
• Ability to maintain a positive and professional manner in challenging circumstances.