Description

Interpersonal Factor

• As a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.
• To display the company values: C – Compassion, A – Accountability, R – Respect, E – Ethics (CARE) 

Telephone/messages

• Professional Management of all telephone related task ensuring excellent patient care and satisfaction of all stakeholders
• Effective and smooth workflow
• Stakeholder satisfaction

Scheduling

• Responsible for patient file preparation/scanning/.faxing/filing
• Use of office equipment computers, photocopying machines faxes ect.
• General office/secretarial duties
• Upkeep of stats
• Record keeping
• Upholding daily filing
• Register all patient of different programs, E-auths/MED-E-MASS/NP REGISTER, Profdoc and Mosaiq
• Manage all Mail/letters/reports
• Proactive management of all operational unit needs (Stock, stationary, repairs etc.)
• Smooth operating, patient centred, professional medical reception department
• Adherence to all SOP’s ensuring quality and efficiency
• Stakeholder satisfaction at all times

Financial administration

• Proactive assistance with regards to collecting of consultation fees and orientation of patients to company policy with regards to payment
• Coordinating and assisting with authorization process
• Assist with billing when MAC not available.
• Informed patients
• Smooth workflow
• Improve cash flow
• Reduce patient waiting times
• Sound documentation of financial expenses

Communication/Co-ordinating/ Patient care

• Responsible for coordinating all relevant communication with regards to patients care within the multi-disciplinary team and external stakeholders.
• Meet and greet all patients
• Orientate all NP
• Handout, explain and receive and capture, ie. NP Reg forms etc.
• Build relationships with all external Drs, receptionist, Hospitals and M/A
• Smooth workflow
• Improved stakeholder satisfaction
• Quality service delivered

Requirements

Required Minimum Education

• Matric and Diploma in Management Assistance or Secretarial Certificate

Required Minimum Experience

• 2 Years in Medical field