Merchandise Content Auditor needed at Massmart

Summary

• To implement and manage the item/merchandise audit and approval process by ensuring the merchandise content standards are being executed in accordance with the guidelines across all banners. To evaluate and conduct reviews of the merchandise content standard processes and systems. To influence updates or new processes and procedures relevant to the standard processes

Responsibilities

• Merchandise Content Standards Audit
• Implement and manage the online merchandise content audit strategy that reviews and approves or rejects for vendor resolution
• Review merchandise content processes to ensure that stores, buyers’ and vendors comply with the 100% activation policy and inform them that their in-store item activation could be at risk if they do not comply
• Review merchandise standard guidelines, user stories and acceptance criteria to ensure standards are being implemented accordingly
• Review relevant reports/metrics and identify business risks/opportunities resulting from trends in the reports
• Determine the causes of weaknesses identified in the reports and develop appropriate corrective action
• Create informed, objective decisions on the effectiveness of the merchandise content standards being reviewed
• Communicate and engage key stakeholders to ensure buy in and support for the merchandise content standard guidelines and product detail page across all banners
• Ensure merchandise content standards are consistent and accurate across all banners
• Ensure that reports (written/verbal) are delivered to key stakeholders, setting out clear and concise results and recommendations of non-compliant reviews
• Ensure that oral and/or written presentations are made to key stakeholders during and at the conclusion of an audit, discussing deficiencies and recommending corrective actions to improve operations and reduce cost and risk.
• Operational Delivery
• Plan the theory and scope of the audit program, determining the auditing procedure to be used, including statistical sampling and the use of computer techniques
• Review relevant documents, records, reports and methods for accuracy and effectiveness
• Obtain, analyse and appraise evidentiary data regarding the effectiveness of the style guides and processes
• Constantly research the latest risk management investigative techniques and standards with the intention of improvements in the online merchandise content standards and audit methodology
• Keep up to date with law and legislation with regards to digital risk management
• Collate and create reports from findings on completed audits and submit it through to the relevant banners
• Analyse and collate the information to ensure reporting is efficient, accurate, reliable and effective
• Ensure that reports include recommendations of improvement
• Conduct reviews on the quality of auditing processes and files to ensure that the highest level of quality is constantly delivered on
• Identify tools and techniques to schedule and manage audits
• Identify and practice methods of managing time, organizing and prioritizing during an audit
• Prepare acceptable audit files and working papers which reflect the course and outcome of the review
• Conduct follow-up audits to monitor implementation of corrective actions.
• Stakeholder Management
• Collaborate with key stakeholders to ensure streamlined merchandise content standards are being implemented
• Provide merchandise content standards support to ecommerce, marketing business units and vendors to ensure they do what is needed and within SLA and may include training/upskilling
• Partner with relevant stakeholders to improve adherence to merchandise content standards and processes thereby increasing conversion rates
• Define timelines and monitor adherence in terms of service delivery in relation to the audit plan.
• Risk and Governance Management
• Pro-actively keep up-to-date and ensure full compliance with global and local corporate governance, financial and statutory requirements
• Implement adequate internal control measures to safeguard the business and ensure the integrity of its records
• Ensure full compliance to data privacy and security legislation.

Requirements

Minimum Academic, Professional Qualifications & Experience required for this position

• Relevant degree (Preferably Bcom/BSC (Informatics)
• 4 – 5 years’ experience in ecommerce online audit. Preferably within the retail ecommerce space
• 3 – 5 years data analytics experience

Core Competencies

• Driving success
• Provide leadership
• Build relationships
• Adapt to change
• Show resilience
• Effective communication
• Cultural diversity

Skills

• eCommerce
• Online Merchandising
• Planning
• Analytics