Merchandising Trainer needed at SMD Technologies

Key Responsibilities:

• Facilitate product training focused on features, benefits, usage, and troubleshooting of electronic, home audio, and homeware products.
• Train in-store merchandisers and brand ambassadors on soft skills, customer service etiquette, and sales techniques.
• Design and develop engaging training materials, manuals, and visual aids tailored to different learner needs.
• Conduct training sessions on-site and virtually where required.
• Maintain up-to-date and accurate training records, including attendance, feedback, assessment results, and follow-up actions.
• Provide ongoing support and refresher training to field teams.
• Work closely with brand, sales, and product teams to ensure training content aligns with current business needs and product updates.
• Assess the effectiveness of training through observation, evaluation, and feedback.
• Support the onboarding and induction process for new team members.
• Requirements:
• Education: Matric (essential); a relevant tertiary qualification in Training, Education, or a related field is essential.
• Experience: Minimum 2–3 years’ experience in a training or learning & development role.
• Industry Knowledge: Previous experience in training within the electronics, home audio, or homeware sectors is highly advantageous.
• Technical Ability: Must be technically minded with the ability to understand and confidently train others on product features and usage.
• Training Areas: Experience in training soft skills, customer service etiquette, and sales techniques is essential.
• Languages: Fluency in English and at least one or more indigenous South African languages (e.g., Zulu, Xhosa, Sotho, etc.) is required.
• License: A valid drivers license is essential as travel will be required. The successful candidate must have their own vehicle and willing to use the vehicle for work purposes.

Skills:

• Strong facilitation and presentation skills
• Ability to create effective and engaging training content
• Excellent interpersonal and communication abilities
• Strong administrative and recordkeeping skills
• Self-motivated, organised, and able to travel as needed