Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details

Job Description

Customer Service

• Respond efficiently, accurately and courteously to all customer service matters, complaints, requests 
•   Support the development and maintenance of processes in Customer Services Centre
• Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
• Monitor and control risk associated with the Customer
• Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements

 Stakeholder Management

• Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively

Self-development

•  Owning and being proactive about own training and development 

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)