Job Description

Linked UP to Learning Performance Consultant (N)

• You will form part of RMM within the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers’ most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.
• The Learning Consultant role is responsible for enabling and evaluating learning solutions that support and drive Business Changes in the business aligned to Business transformation, optimisation, improvement and support objectives.
• The incumbent is required to consult, design, deliver, and evaluate learning solutions, so they are relevant and are individually accountable for achieving results through their efforts. 
• The essential skills required for the role are communication (written and verbal), interpersonal, problem-solving, facilitation, creativity, critical thinking, consulting, decision-making, project management, collaboration, and analysis.
• The desirable skills are emotional intelligence, learning design, business partnering, and coaching.

Key Responsibilities

• Consult with stakeholders to determine learning needs and requirements.
• Demonstrates the importance of collaboration by working closely with all stakeholders to determine and achieve learning objectives.
• Plan and track the progress of learning deliverables against Business Project objectives whilst challenging and providing direction to business and L&D.
• Design, co-implement, and drive the change management plans for learning that support the learning culture.
• Delivers relevant and insightful information through reporting.
• Evaluate the impact and outcomes of learning by measuring and monitoring the effectiveness as well as efficiency.
• Operational
• Conducts needs analyses and designs learning frameworks and solutions for learning that address business, performance, and learning outcomes.
• Design and deliver a complete learning experience that supports the transfer of learning in the workplace.
• Risk Management
• Maintain the governance, disciplines, and controls associated with Business Change learning.
• Apply the Quality Management process to the design and delivery of all learning solutions.
• Ensure that all learning designed and/or delivered comply with business requirements.
• Manages assigned Business Change learning projects.
• Facilitate discussions with stakeholders on learning requirements

Requirements 

• Relevant Business or HR or L&D tertiary qualification (Min. NQF 5)
• 3+ years of relevant experience in an L&D role(s) responsible for the design/delivery (facilitation) and evaluation of learning solutions, ideally in the regulatory learning field.
• Knowledge of L&D practices, principles, methodologies, and techniques used preferably in Financial Services.
• Experience working with key stakeholders on business projects linked to organisation or human capital changes.
• Knowledge and experience working in Storyline Articulate will be an advantage.

Skills

• Action-Oriented, Communication, Information Analysis, Information Interpretation, Insight Generation, Results-Oriented, Teamwork

Competencies

• Collaborates
• Communicates Effectively
• Develops Talent
• Drives Engagement
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes

Education

• NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent