Mid-Level IT Technician Job at IGrow Wealth Investments

• If you have a strong interest in technology and enjoy solving problems, with a passion for learning and growing your skills, this is your chance to make a real impact in a fast-paced, dynamic environment. Start your IT career with South Africa’s top investment group — apply today!

To qualify for this position, you need:

• Matric.
• Minimum 2-3 years relevant experience.
• CompTIA A+ Certification.
• CompTIA Network+.
• Google IT Support Professional Certificate.
• MTCNA (Mikrotik Certified Network Associate).
• 3CX Basic Certification.
• Strong understanding of computer hardware, software, and operating systems.
• Familiarity with networking basics (IP, DNS, DHCP).
• Remote user support troubleshooting.
• Basic cybersecurity knowledge.
• Strong communication and interpersonal skills.
• Organised, solution- oriented mindset.
• Ability to prioritise and multitask in a fast-paced enviroment.
• Eagerness to learn and upskill.
• Attention to detail.
• Exposure to server administration and cloud systems.
• Basic scripting (PowerShell or Bash-optional).
• Ticketing system or ITSM platform experience (eg. Zoho Desk, Freshservice).

Duties and responsibilities include, but not limited to:

• Set up laptops, workstations, and peripheral devices for new and existing staff.
• Install and configure operating systems and company-approved software.
• Diagnose and resolve basic hardware and software issues.
• Schedule and perform regular maintenance and software updates.
• Perform minor hardware repairs; raise part/equipment orders for sign-off.
• Provide remote user support and basic troubleshooting assistance.
• Assist in managing Google Workspace users and permissions, Microsoft 365 licenses and PBX system support (3CX extension setup and basic troubleshooting).
• Maintain documentation of technical issues and resolutions using the internal ticketing system.
• Ensure security and privacy of computer systems and maintain endpoint compliance.
• Monitor equipment status and flag shortages or replacements for approval.
• Maintain stable internet connectivity across all company locations by monitoring uptime, troubleshooting connection issues, and escalating persistent disruptions.
• Manage and support networking infrastructure, including LAN cabling, switches, and Wi-Fi solutions, to ensure optimal performance and coverage.