Job Purpose

• To ensure that targeted business benefits to be derived from the mobile solution are achieved.

Key Responsibilities

Systems and Project Management

• Liaise in communications between Fieldko (Third party), VSS/RCLFS and relative principals as well other service providers.
• Liaise with the Technical Systems Administrator to ensure that issues are resolved timeously.
• Provide feedback to all internal customers regarding systems.
• Assist in managing the communication process for changes; enhancements to the systems used between third party and mobile solutions analyst.
• Ensure that all relevant documentation is filled and updated accordingly. This would include report briefs to the third party as well as internally call cycle templates.

Data Administration

• Maintain the general data in both SAP and Fieldko.
• Create and load questionnaires/audits in Fieldko/Salesforce.
• Load promotional calendars in Fieldko/Salesforce.
• Draw, analyse and interpret reports from Salesforce before reports are scheduled to be emailed to principal or internally. Feedback is then sent to Mobile Solutions Analyst or principal.

Change Management, Training and Support

• Facilitate mobile user change management (FOCUS AREA) through appropriate communication channels.
• Co-ordinate the change management and training requirements with HR team.
• Facilitate mobile user involvement and system utilization by identifying issues and finding solutions.
• Conduct trade visits to evaluate solution performance and user adoption in the field.
• Design and manage internal support programs.
• Support managers’ information requirements whether it be staff training; specific report requirements or audit requirements.
• Promote system usage, benefits and returns within VSS & RCLFS (including management).

Business Process Management

• Liaise with Fieldko consultants to refine business processes.
• Design and implement business for principal requirements to ensure uniformity and clarity of requirements.
• Provide the associated change management support to internal customers & VTM/VSS principals.

Technical Insight and Expertise

• Manage the GSM service provider.
• Manage internal networking and performance issues.
• Drive evolution of the mobile solution by reviewing best practice in local markets.

Information and Data Management

• Ensure team members accurately and regularly capture data onto the information system to enable access to reliable data and reporting for trend analysis and decision making. Ensure relative reports are subscribed and added to exec report for VTM management viewing.
• Share relevant data with management teams to enable reliable business decision making.
• Identify opportunities for improving on systems / processes related to the system. Provide manager with suggestions of improvements.
• Similarly highlight areas for concern and address with relevant managers.

Administration

• Oversee filing and safeguarding of records within area of responsibility.
• Compile ad hoc spreadsheets when required.
• Process documents for inter-company charge outs.

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

KPI’s

• Accuracy, quality and timeliness of analysis and reporting.
• User activation and usage.
• Problem resolution.
• Business perceptions.
• Data integrity and accuracy.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Minimum of a relevant degree (3 years) coupled with demonstrated computer literacy and technical knowledge/understanding of IT and systems.

Skills and Competencies

Knowledge

• An understanding of multiple key performance indicators, inter- relationship and bottom line sensitivity
• Intelligence platforms and systems (SAP, Salesforce, Fieldko, Power BI)

Working knowledge of:

• Outlook
• Word (communication)
• PowerPoint (presentations)
• Excel (data management/analysis and as a planning tool)
• Microsoft Project (optional)
• SAP
• Salesforce
• Power BI

Skills

• Planning and organizing
• Project management
• Verbal and written communication
• Computer literacy (MS Office and especially proficiency in Excel)
• Report writing
• Interpersonal
• Logical thinking
• Negotiation and influencing
• Analytical thinking
• Presentation
• Organizational awareness

Attributes

• Initiative and assertive
• Tolerant of stress and pressure
• Creative
• Proactive
• Attention to detail
• Deadline driven
• Able to interact at all levels of the organization
• Able to plan ahead and manage time
• Able to prioritize