Job Description

Supercare is always looking for a Sales Executive who will be responsible for sales within the Cleaning, Hygiene & Pest Control service lines, while ensuring consistent, profitable growth in sales revenues.

Knowledge, Skills, and Competencies Required:

• MS Office – Excel and PowerPoint intermediate level compulsory
• Tech savvy
• Cold calling and telemarketing
• Proven sales track record on sales targets achieved
• Excellent communication and presentation skills (written and verbal)
• Good interpersonal skills
• Demonstrates a high degree of honesty, integrity, diligence, charisma, innovation, and customer-service attitude
• Ability to interact with clients at all levels
• Assertive with professional etiquette
• Trustworthy
• Attention to detail
• Ability to network and build relationships with ease
• Ability to gather information and correctly translate into solutions
• Strong sales closing ability
• Ability to easily work with mathematical calculations
• Presentable and professional
• Perseverance throughout the sales process
• Strong time-management
• Deadline driven
• Goal oriented
• Required to travel long distances from time to time and stay overnight from time to time
• Demonstrates a drive to succeed and can work independently to build a pipeline of potential business to grow company revenue
• Plan and prioritize business opportunities
• Demonstrates ability in problem solving and negotiation with special emphasis on closing the sale

Key Areas of Responsibility:

• Source new business
• Conduct client needs analysis and prepare custom solution proposals
• Work with a defined sales quota and focus on initiating relationships with multi-level decision-makers through:
  • Phone
  • Marketing
  • E-mail/direct mail campaigns
  • In-person contacts/cold calling
  • Networking
  • Presentations
• Accurately and efficiently prepare costings for new business with maximum margins
• Ensure contracts are correctly signed and filed for new business
• Plan, set budgets, and targets
• Prepare realistic and opportune quotes and present to potential clients
• Prepare best-in-class proposals which clearly set out terms and conditions, service offerings, and which honestly display the organization’s service offerings per each contract/tender
• Research and build intelligence on prospective customers within your target profile
• Develop, build, and maintain strong relationships with potential customers
• Work closely with the Key Accounts Executives on key account clients
• Work with all internal stakeholders to develop innovative and creative solutions which aid in identifying new business and increasing existing business
• Ensure that all monthly targets are met on all service lines
• Adhere to document and commission submission timelines as well as company policies and procedures
• Sustain sales activity
• Accurately manage appointments and sales diary
• Build an achievable sales pipeline
• Update the Online Portal with accurate information and quotes
• Keep abreast of changes in technology, sector legislation, and respective industries within your portfolio
• Be an active participant in sales meetings and idea workshops
• Attend client events to maintain relationships and create further liaisons
• Build and sustain an effective working relationship between sales and operations
• Handle all sales queries in a professional and timely manner
• Weigh opportunity costs of potential business by altering costings and customizing proposals to provide great alternatives to meet client expectations
• Effectively manage Section 197 agreements and work with all stakeholders for consensus before signoff
• Formally introduce operations staff to new clients before commencement of any contract
• Ensure operational staff receives the correct documentation to commence work
• Provide onsite assistance at the start of a contract and where necessary
• Ensure a sufficient handover is done at the beginning of a new contract or an additional service contract
• Follow up with operations to ensure that the contract is functioning in accordance with the service level agreement
• Prepare and present sales reports
• Assist with training of new sales employees
• Survey prospective clients’ premises prior to compiling a quotation
• Able to handle a number of different assignments simultaneously
• Coordinate tenders between the necessary key role-players to ensure deadlines are met
• Maintain relationships and coordination between all internal and external stakeholders
• Provide effective and professional after-sales service to clients

Education and Experience Required:

• Minimum of 3 years’ experience in a service industry
• Experience in selling soft services/similar services
• Experience in solution selling
• Tertiary qualification (preferred)
• Valid SA driver’s license and own vehicle
• No less than 2 years driving experience