Multi-Skilled Servicing Consultant – Pinelands needed at Old Mutual South Africa

Cape Town, Western Cape Customer Service Full Time

Save 5 days ago

Job title : Multi-Skilled Servicing Consultant – Pinelands

Job Location : Western Cape, Cape Town

Deadline : August 03, 2024

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

  • Initiates processes via mixed media (Email /Web chat / In-Bound Calls)
  • Manages processed initiated including : Enquiries, Money Out , Change requests, Money in, New Business Servicing
  • Deals with first line queries
  • Deals with first line escalations

How to Apply for this Offer

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  • Customer Service  jobs
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