National Head of Operations Job at OneDayOnly

Responsibilities:

National Operational Leadership

• Provide strategic oversight and leadership of all warehousing and logistics operations in Cape Town and Johannesburg.
• Manage national warehouse capacity planning
• Set and enforce national operational standards, KPIs, SOPs, and performance expectations.
• Oversee labour planning, productivity frameworks, quality controls, and audit compliance.

Leadership of National Warehouse Teams

• Directly manage warehouse managers in Cape Town and Johannesburg.
• Ensure strong operational coordination between both regions.
• Drive accountability, performance culture, and continuous improvement within all teams.
• Identify and grow senior operational talent.

Cross-Departmental Integration

• Work closely with Procurement, Planning, Tech, Finance, Customer Service, and HR to ensure seamless national operations.
• Support commercial teams with operational capacity forecasts and feasibility input.
• Align operational planning with company growth strategy and brand commitments.

Risk Management, Compliance & Safety

• Ensure national compliance with health & safety, labour legislation, and operational controls.
• Lead root-cause investigations into operational incidents and implement corrective action.
• Develop BCP (business continuity) plans for warehousing and logistics.

Strategic Ownership

• Lead national operational strategy to support scalability, efficiency, and customer experience.
• Drive continuous improvement across warehousing, fulfilment, and logistics capabilities.
• Strengthen operational systems, processes, and technologies to enable future adaptability.
• Develop long-term infrastructure and capacity plans aligned with organisational growth objectives.
• Optimise fulfilment and customer experience models.
• Prepare the organisation for upcoming operational requirements and evolving business needs.

Experience and Qualifications:

• 8–12 years senior operations leadership experience
• Proven success in warehouse expansion, redesign, or multi-site operational management
• Strong data-driven decision making and KPI management discipline
• Experience with warehouse technology or WMS transitions
• Leadership of teams across multiple regions
• Experience in high-volume e-commerce or retail distribution
• Strong financial understanding of operational modelling
• Strategic thinker with strong execution capability
• High accountability and ownership
• Strong communication and cross-functional influence
• Problem-solving mindset with resilience under pressure
• Optimisation-driven, analytical, and systems-oriented
• Ability to lead change across multi-site operations

Values:

• Challenge Accepted: We own operational excellence, meeting targets, maintaining safety, and ensuring efficient workflows.
• Solve Smart: We optimize processes, anticipate challenges, and implement solutions that improve efficiency.
• Character Counts: We act with honesty, respect, and accountability in all operational processes.
• Customer Obsessed: We ensure orders are fulfilled accurately and efficiently, putting the customer at the center of every action.
• Seriously Unserious: We approach daily operations with energy, teamwork, and good humor while taking safety and performance seriously.