Key Responsibilities:

• Being the first line of response that receives, acknowledges and prioritises incidents and system alerts.
• Resolution of low severity incidents that are likely to have minimal financial or reputational impact on the organisation.
• Escalation of all high severity incidents to the necessary stakeholders.
• Day-to-day administration of incident management, including logging of the core remediation tasks (SOPs).retrospective review and root cause analysis of incidents.
• Incident ticket monitoring and progress tracking.
• Reporting of issues and risks identified in following team processes, tools, methods and standards and recommending improvements through the SOP process.
• Keeping stakeholders informed during the incident resolution process.

 Key Qualifications and Experience:

• Degree in information technology, computer science or other relevant field of study. 1 to 2 years’ experience in incident management, problem management, IT service management or other relevant work experience.

Why Join Derivco 

• Hybrid working model
• Opportunities for personal and professional growth
• Competitive salary package and benefits
• Discretionary bonuses
• Employee Wellness – eg.Onsite Gym/Gym allowance
• Employee Assistance Program
• School subsidies
• Study assistance
• 3 o’ Clock Friday (Monthly)
• Daily meal & beverage subsidy
• Company social events