Job title : Network Operations Shift Managers
Job Location : Gauteng, Johannesburg
Deadline : November 01, 2024
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Responsibilities
- Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly.
- Manage and coordinate shift workers effectively to ensure continuous coverage.
- Accountable for scheduling and optimizing resources during various shifts.
- Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimize downtime.
- Take accountability for providing Tier 2 network operations support, resolving complex technical issues within the defined service level agreements.
- Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
- Accountable for coordinating with higher-tier support and external vendors when necessary.
- Provide regular performance reports on network operations, highlighting key metrics, incidents, and resolutions.
- Accountable for maintaining accurate and up-to-date records of network activities.
Qualification
- Background in overseeing network infrastructure.
- 3-5 years’ experience in coordinating shifts, managing resources effectively, and optimizing workforce schedules.
- Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies.
- Vendor daily performance and deliverables
- Power availability SLA management
- Alarm visibility
- MTTR.MTTD, TTR management
- NOC systems uptime
- Background in overseeing network infrastructure.
- 3-5 years’ experience in coordinating shifts, managing resources effectively, and optimizing workforce schedules.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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