Job Purpose

• To manage and lead staff in an In-retailer branch unit to meet sales and service objectives while complying to processes and procedures; preventing risk and ensuring alignment to the Financial and service objectives of the Business Unit.

Job Responsibilities

• Achieve Business Unit goals by attracting, recruiting, appointing and retaining competent team members.
• Manage performance of outlet staff by implementing performance agreements and ensuring a clear vision.
• Provide regular performance feedback, including counselling, in disciplinary hearings and representing the bank at the CCMA.
• Ensure a high-performance culture and motivated outlet staff.
• Mentor and coach outlet staff on identified performance gaps.
• Create an environment of teamwork by encouraging staff participation in the decision-making processes.
• Build capability of outlet staff by identifying current and future training and development needs.
• Achieve sales growth.
• Ensure increased profitability and that relevant business strategies/sales campaigns/marketing initiatives are managed within outlet.
• Ensure outlet cost management and increase outlet profitability month-on-month.
• Improve efficiency, quality of processes and increasing revenue.
• Ensure business objectives are met and revenue increased.
• Review the asset register for accurate reflections of all the assets in the outlet.
• Ensure outlet Risk Observation Training Analysis (BROTA) objectives are met.
• Manage the Living Disaster Recovery Planning System (LDRPS).
• Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective cash management processes.
• Improve service delivery by eliminating/reducing errors and allowing for appropriate corrective action to be taken (including progressive discipline).
• Improve processes and systems contributing to improved client service delivery.
• Monitor compliance of outlet staff to applicable operational and legislative requirements.
• Achieve business objectives, improvement year on year and outlet operational effectiveness.
• Improve client service.
• Ensure service standards are adhered to and that clients are retained.
• Deliver business, client and relationship results and build collaborative relationships with stakeholders through interaction at area/community events.
• Increase client acquisition, satisfied clients and revenue.
• Create an environment of teamwork by encouraging participation in decision making processes.
• Ensure an enhanced client experience aligned to the Nedbank brand.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Certifications

• FAIS certification / Registration mandatory.

Minimum Experience Level

• Must have 2 years experience in a client facing retail sales environment and 1 years experience in people management