NOC Analyst I needed at SBA Communications
Job title : NOC Analyst I
Job Location : Western Cape, Paarl
Deadline : April 11, 2024
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Your Next Career Opportunity NOC Analyst I
What You Will Do Primary Responsibilities
- Extracting alarm logs from the Remote Monitoring System and prepare the monthly performance report for SMPMS vendors.
- Initiating and implementing ideas and providing feedback on software tools, procedures, and improvements to NOC functionality.
- Providing assistance with NOC integration industry monitoring/ticketing tools.
- Analyzing faults resolution process and developing scripts and reports to optimize.
- Developing daily, weekly, monthly, and ad hoc performance reports.
- Prepare a root cause analysis report and share it with the relevant team for improvements.
- Document all actions in accordance with standard company policies and procedures.
- Manage change requests, internal and external.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors, and supervisors.
- Support the NOC Supervisors and understudy the NOC Manager to acquire the management skills necessary to manage the NOC activities in the absence of the NOC manager.
- Other projects and duties as assigned.
What You’ll Need Qualifications & Requirements
- Bachelor’s Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution;
- and 0-2 years of experience in mobile telecom NOC operations and handling will be an added advantage. 1-year experience in service delivery and support process handling will be an added advantage.
- Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
- Domestic Travel 10% of the time travel may be required in support of the position’s responsibilities.
- Valid Government Issued Driver’s License
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now