Non-Motor Claims Technician needed at Guardrisk

Role Purpose    

• To attend to day to day and non-motor claims handling across various products.

Requirements    

• Matric
• Computer Literacy (MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Insurance qualification or studying towards
• 60 FAIS credits
• RE exams for representatives
• At least 5 years of experience
• Intensive knowledge of Commercial insurance products and complex claims

Duties & Responsibilities    

• Handling /settling non-motor own damage claims in accordance with applicable policies and standard operating procedures
• Handling and settling claims within stipulated time frames and as per SLA’s and mandates in place
• Entering into settlement negotiations with clients/Brokers on behalf of Underwriters
• Negotiating with various claims assessors and other related service providers
• Providing Clients/ Brokers with the highest standard of service
• Providing Clients / Brokers with feedback on claim progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Rendering of assistance from time to time with adhoc tasks
• Maintaining and updating reserves
• Attending to payment requests
• Managing outstanding claims volumes
• Timely responses to email and telephonic messages
• Accurate record keeping
• Proper time keeping and task prioritization/ management
• Attending to any other tasks as may be assigned from time to time
• Provide a supervisory function over a defined area within the claims department which shall include among others;
• Providing technical advice to the area where required;

Competencies    

• Good interpersonal skills
• Negotiation skills
• Management Skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player
• Windows Literate
• Problem Solving
• Must be able to do basic calculations

Deadline:21st July,2025