Basic Requirements:

• Formal Tertiary education:
• Grade 12 or equivalent
• Diploma or degree in Education would be advantageous

Experience:

• Previous experience in a call centre, customer service, or technical support role is preferred
• Familiarity with educational platforms or e-learning environments is an asset
• Experience working with primary and high school learners is highly desirable.

Skills:

• Placed full time at a secondary school/facility
• Strong verbal and written communication skills in English (additional languages IsiXhosa or IsiZulu)
• Ability to explain complex concepts in simple, learner-friendly language
• Proficiency in using computers and online learning platforms
• Strong organizational and multitasking skills in a fast-paced environment.

Knowledge:

• Basic understanding of primary and high school educational content across various subjects
• Knowledge of common technical issues related to online learning (e.g., connectivity, platform navigation)
• Familiarity with ticketing platforms is advantageous.