Capitec Bank’s job vacancy, Career and Recruitment
Job title : Officer: Customer Resolution jobs in Gauteng
Job Location : Gauteng,
Deadline : November 05, 2021
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Purpose Statement
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To process, investigate and resolve customer complaints and queries in an efficient manner
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To provide a high level of service and improve the customer experience for Business Banking customers
Experience
Minimum:
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2 yearsÛª experience in a complaint/query resolution capacity
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Customer care and service protocol (including telephone query resolution etiquette)
Ideal
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2+ years banking experience, in a complaint/query resolution capacity
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Customer service experience and administration in a Business Services environment
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Exposure to BaNCS, Debit Card (Postilian), Credit Card systems (CQLS) advantageous
Qualifications (Minimum)
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Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
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Certification in Communication or Communication
Knowledge
Minimum:
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Knowledge of banking products
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Customer services principles
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Complaint / query resolution processes
Ideal:
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Call centre processes, systems and procedures.
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Understanding of business services and banking products
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Good understanding of the entire MBL product and service range
Skills
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Communications Skills
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Attention to Detail
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Problem solving skills
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Influencing Skills
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Interpersonal & Relationship management Skills
Competencies
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Persuading and Influencing_Negotiating Agreements
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Coping with Pressures and Setbacks_Maintaining Work-Life Balance
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Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
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Analysing_Evaluating and Implementing Ideas
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Persuading and Influencing_Making Convincing Arguments
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Coping with Pressures and Setbacks_Managing Stress
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Following Instructions and Procedures_Accepting Direction
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Analysing_Using Math
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Working with People_Sharing Information
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Analysing_Working with Financial Information
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Delivering Results and Meeting Customer Expectations_Serving Customers
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Following Instructions and Procedures_Following Policies and Procedures
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Working with People_Resolving Conflict
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Working with People_Adapting to Others
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Working with People_Showing Caring and Understanding
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Analysing_Critical Thinking
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Analysing
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Persuading and Influencing
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Presenting and Communicating Information
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Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
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Following Instructions and Procedures
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Analysing_Testing and Troubleshooting
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Analysing_Reading Effectively
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Following Instructions and Procedures_Managing Risk
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Following Instructions and Procedures_Managing Time
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Working with People_Teaching
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Coping with Pressures and Setbacks
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Working with People_Demonstrating Appreciation
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Presenting and Communicating Information_Communicating Effectively
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Working with People_Demonstrating Self-Insight and Awareness
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Working with People_Attentive Listening
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Working with People_Building and Supporting Teams
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Working with People_Assessing and Understanding People
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Following Instructions and Procedures_Managing Meetings
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Working with People_Managing from a Distance
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Coping with Pressures and Setbacks_Displaying Confidence and Composure
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Persuading and Influencing_Making a Strong Impression
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Working with People_Supporting Coworkers
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Following Instructions and Procedures_Working Safely
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Analysing_Thinking Broadly
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Presenting and Communicating information_Presenting and Public Speaking
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Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance
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Analysing_Solving Complex Problems
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Delivering Results and Meeting Customer Expectations_Championing Customer Needs
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Delivering Results and Meeting Customer Expectations
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Working with People
Conditions of Employment
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Clear criminal and credit record
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Willing to work regular shifts or weekends or rotational standbys
*Administrative / Management jobs in south africa
*Administrative / Management jobs in Gauteng,
*Officer: Customer Resolution in
How to Apply for this Offer
Interested and Qualified Candidates should Click here to Apply online
*Officer: Customer Resolution in South Africa